Residence Inn Memphis Southaven

The location is convenient for work and shopping, with easy access to amenities and dining options. Guests enjoyed comfortable, spacious rooms with high-quality beds and a peaceful environment.

Had a small family gathering planned. Thought Marriot meant “Good place”. Was I ever wrong. Smelly, dirty, run down. Don’t recommend! Torn carpet, dented appliances, damaged furniture, dirty oven and this I noticed without a close look. Very sketchy but to late to find something else.

Nestled in Room 323, a spacious two-bedroom suite, I'm here to share the good and the not-so-good. Let's begin with the good. Despite arriving before check-in time, our request to be close to our friends was graciously accommodated by Ms. Ruth at the front desk. She not only allowed us early access to our rooms but also upgraded us to this generous 2 bedroom suite. The cleanliness of the hotel impressed us, and the staff's friendliness added to the positive vibes. The king and queen beds were blissfully comfortable, and despite the presence of baseball teams, the hotel remained pleasantly quiet. Upon checkout, Ms. Ruth said goodbye and sent us off with a warm farewell. However, there's a less pleasant side to Room 323. An overpowering smell, likely from cooking with strong spices, greeted us upon entering. Unfortunately, most of the windows were broken and couldn't be opened to alleviate the odor. Our attempts to freshen the room with an entire bottle of Febreeze air freshener proved futile, leaving us with the unpleasant scent lingering in our clothes, hair, and even our noses. This smell was not in our friends’ room nor was it in the hallways- only in our room. Additionally, one of the closet doors seemed to be off its track, making it difficult to slide. The iron didn’t work. The front of the refrigerator was visibly damaged with numerous dents. Unlike the other rooms, our "upgraded" suite featured a small loveseat and a stained chair instead of a spacious L-shaped couch. The fireplace in the living room was a nice touch, but its placement on an angled wall behind a small TV on a nightstand seemed a bit odd. The tiny TV in the bigger bedroom was placed on a wall with no way to tilt it. Great for the person sleeping on one side-not so great for the person nearer to the bathroom. Furthermore, the overall lighting in the suite was dim, creating a somewhat subdued ambiance. So, while Room 323 had its upsides, there were also some downsides that left us with mixed feelings about this so called upgrade.