Residence Inn Spokane East Valley

We've stayed at a LOT of Residence Inns, and this one was sadly the worst. Disclaimer: It's currently undergoing a pretty major renovation...maybe it will be better in a few months. First, the good: 1. The bathroom tub and toilet were spotless. (Thank you, Housekeeping Team). 2. The breakfast was good. 3. The 2-burner electric stove worked well. Now, the less good: 1. Customer "service" was pretty non-existent, except from the above-mentioned housekeeping team, which was helpful each time I stopped them in the hallway for something. As a frequent Marriott and Residence Inn customer, I am used to a standard of service that is friendly and helpful, and where I am not made to feel like I am a bother for having a basic request...like asking for a few lightbulbs for the lamp that had none. When I asked, the associate frowned and looked super irritated that I had a request. When I let that same associate know that the (non-working) firepit had a very strong smell of gas, (wouldn't you want to know if it was your hotel?), she was immediately dismissive and told me "That firepit hasn't been working in months." and showed zero curiosity or interest around this potential safety hazard. When I insisted that it was really strong, she muttered that she would "let maintenance know" and went about her business of ignoring me. I had at least one or two other interactions with this associate (she was the main person during our stay). and they pretty much had the same vibe each time. 2. Speaking of not feeling welcomed... the front desk basically had a walled-in bullpen behind it, and IF the associate was ever at the desk (we were there for 4 days and more than 70% of the time there was no one at the front desk at all), she would be back there (where you could barely see her), further making it feel like you were a total bother to have a basic request. (see picture). This, combined with the frowns, made it feel like a very unwelcoming experience. 3. Our room. Though we were in an updated room, relative to other Residence Inns, it felt quite cramped, and it was missing basic amenities, like lightbulbs for the lamp (see above), or a toaster. When we asked for a toaster, we were told there wasn't one. The "updated" cabinets were simply cheaply painted over cabinets with no hardware. It felt rushed and cheap, despite being "new." The stove and the dishwasher worked fine at least, but seemed to have stepped out of 1985, adding to the cheap vibe. We had purchased coffee to make in the room, but the coffee pot was a single serve version that required hotel-provided pods. And there was wasn't a knife block or even a drawer space for the dull steak knives. They were just placed in the cabinet in front of the plates. It was all just...underwhelming. And the lighting! Aside from the fact that the lamp was missing lightbulbs (it was supposed to have 3, we were only ever able to get one), and another light wasn't working at all, the lighting was some of

Absolutely horrible experience at Residence Inn by Marriott Spokane. Booked a 2-bed/2-bath suite same day on June 29. Drove over 7 hours to arrive at 10:30 p.m., only to be told the hotel was overbooked and our room wasn’t available. We were given the option to take a studio (1 bed + couch) or call other hotels ourselves to see if they had availability at 10:30 p.m. No one ever called us to let us know the issue—they claimed they “sent an email,” which we couldn’t check while driving. They also falsely claimed there was no phone number on file… yet somehow managed to call me the next day. We took the downgraded room out of sheer exhaustion. I asked for a concession on the price since this was their mistake, not ours—none was offered. I was told we had a 4 p.m. late checkout (Titanium Elite benefit), only to get a call the next day stating that our items were still in the room and that we were suppose to check out because “there was no record” of the late checkout. She stated they were fully booked and needed the room. Our plans were disrupted and we had to head back to the hotel mid-day. Both issues were blamed on the fact we made a same-day reservation—which is absurd. The Marriott system accepted the reservation, took my credit card and confirmed it with a confirmation email. If the hotel was overbooked, we should have been notified before arrival and NOT by email. This was one of the worst hotel experiences I’ve ever had—completely disorganized and indifferent customer service. I’ll think twice before booking another Residence Inn again. This is not what I expected from a Marriott property.

I have been a Marriott Rewards member for well over 10 years, and I have to say that this hotel is, if not the most run-down Marriott property I have visited, certainly within the top three. As shown in my photographs, the sofa was completely unusable. It’s clear that ownership and management have chosen not to replace this significantly damaged piece of furniture. Due to the exposed wood and cushioning, we were unable to sit comfortably on it. Secondly, the smoke detector in the bedroom was left dangling above the bed. Although I believed it to be safe, my wife was concerned that there might be a hidden camera inside. I find it hard to believe that the cleaning staff missed this issue when preparing the room after the previous guest. Third, early on in our stay, the toilet continued to run. This forced me to remove the tank lid and adjust the chain so the flapper would seal and stop the water from running. Finally, the grout on the bathroom floor tiles appeared as if it had never been cleaned or resealed for an extended period. The grout was extremely dirty, requiring us to walk on towels after showering to avoid stepping on it. Marriott, I hope you read my review, along with the numerous previous reviews for this property. This location is neither maintained safely nor kept clean, and I believe it does not meet the standards to be considered a Marriott property.

Excellent, courteous service. Very good breakfast. Now the constructive criticism: This hotel is close to I-90 and I heard traffic at night even with ear plugs in and the fan going. I requested a room on back side, facing a trail and river. This was granted first night. I requested a back side room again on third night and one was not available. No fresh fruit of any kind on first night. There were fresh bananas on third night. Problem with sink and shower drains on night 3. Manager said the hotel was shceduled for a full renovation early next year.

I like this hotel because the rooms are spacious, have a kitchen, the breakfast is pretty good, the breakfast/lobby area is open all the time with comfortable seating, the river trail is nearby, it’s close to the freeway, and the staff are nice. And there’s a Panera across the street. It’s affordable because it’s shabby comfort. We are okay with shabby because the rooms are clean and large and we have two big dogs. In room 100, the desk chair had part of the arm rest chewed off, there were holes in the sofa fabric and one of the lamp lightbulbs was dead. The heater doesn’t work well. There is a pet fee and the desk clerk told me there are plans to double it. If you travel with pets, the rate for pets is a good question to ask before you book. If you like pristine and modern, this spot isn’t for you. If you like spacious comfort, it’s a good choice.

Very pleasant and attentive. Staff room was quite spacious and clean. Rooms and common areas are clean although extremely dated, quite possibly in original condition. Loved that the hotel is situated on a quiet park like lot that backs out on some sort of ravine/park area. You definitely need a car to stay here. However, there’s lots of free parking price was very good. All in all, it was a good stay!