Ocean House

Easy to find, under 10 min walk from station. Up some stairs to the street, which wouldn't be suitable for someone with leg problems. Very handy having a code to enter the place and bedroom, no worries of keeping a key safe whilst you're out and about. Very clean and lovely fluffy towels, lots of pegs in bathroom to hang things, radiators easy to turn up and down. Highly recommended

This is run by a property management company so no one at the property to help. Arrived and the room was exceptionally hot. We paid for a room with Patio. There is a patio but there was no handle on the door to get out so couldn't use it until a handle was fitted. Had to message the property management company who didn't apologise and said they would send someone the next day. As a customer I shouldn't have to be highlighting maintenance issues and because there is no one at the property this was not noticed. I highlighted that I had fire safety concerns as the door didn't open and the only root out was down the stairs and if the fire was down stairs there was no way out at the time. Their response was go down the stairs and out of the kitchen, which would not be a good idea as I had highlighted my concern was if the fire was downstairs. The fire notice also had a blank meeting point which I think should have been filled in even if the detail may have been elsewhere. I requested to be moved but this was declined too.  As the room is on the top of the first set of stairs i could hear other people going up an down the stairs which added to not getting much sleep. There were bird droppings on the seats and patio area once we could get out after the door after the handle was fitted on the 2nd day and cobwebs around the toilet area. It cost way over the top for what we got at £316 for 2 nights. As it was not as described, i couldn't sleep as I was worried about how to get out if there was a fire downstairs, it was dirty in some areas inside an out and was uncomfortably hot. I messaged them after my stay but got no response. Despite it not being what I paid for, as i would have been expecting to get onto the patio the property management felt there was no compensation required via ***********. It does have lovely views across St Ives Bay from the front and is located reasonably close so this is a positive. There is no Parking at the property but there is a car park close which costed us over £8 for 24 hours. There is a kitchen which can be used and a code for the entry system is sent prior to staying so could go in and out 24 hours. It could be a reasonable place to stay but needs a lot better Customer Service which for me was poor and a lot more attention to standards.

I stayed here recently for the weekend, was given the code to the building and room the day before arrival. The place was easy enough to find from the station and around a 10 minute walk. The building is pleasant and well maintained, very handy to have a good sized kitchen with white goods to use. Very clean as well. I had room 5 one the first floor at the front of the property with a fantastic view over the whole of st ives. The room itself is a good size, very clean and comfortable. Bathroom was spotless clean with a great shower, water pressure and temperature were perfect. The bed was very comfortable and slept well the entire stay. The tv in the room was good quality with apps like netflix, YouTube, prime etc to use if you’ve got accounts to sign in with, if that’s your thing. Very happy with my stay here and would be very willing to visit and stay in the same room again

I was switched to this accommodation at the last minute when my booked stay became unavailable. On arrival I was very pleased. I found it very convenient for the Railway Station and St Ives Town Centre. There is a short, very steep climb, but it could be avoided by taking the longer way round if walking. The front of the property overlooks the harbour, with a stunning view. Access is by entry code. I received clear instructions in advance. The property was spotlessly clean and my room very comfortable, nicely decorated with shower, toilet and wash hand basin. I visited early in the season and there was plenty of heat to keep me cosy on the chilly evenings. There is a well equipped shared kitchen. The accommodation made my stay in the beautiful harbour town of St Ives very comfortable and enjoyable.