Ryan Mansion

We had booked a week's stay at Ryan through a booking site. Although they booking said we would not be charged and we would pay at the time of our stay, we were still charged one night's stay. After a few days we found a better room so we cancelled our booking (well within the cancellation period). However they would not refund our deposit ($450). We messaged them a couple of times but no response. Finally had to file a dispute with our credit card company who was able to resolve it for us. Disappointed, especially after reading the positive reviews.

If your idea of a great time is to make your own bed and carry your own bags for $500/night then, by all means, book the Ryan Mansion! But Prince Charles slept here ... 15 years ago ... When we arrived, the ONLY staff member was an older woman with a bad back who, while very friendly and apologetic, could not help carry bags up the 2 flights of stairs to our room. The next morning, she told us several of the rooms were turning over that day, and that she probably couldn't service our room. However, she did agree to provide us with clean towels and water when I asked. We had booked for 3 nights and she remained the only staff - her "helper" never showed up and the owner was "away". Breakfast was totally inflexible - only one main dish - a baked egg/soufflé dish that was tasty but needed to be eaten when it was taken out of the oven, so everyone had to be at breakfast within a narrow time window. On our last morning, we had to leave early, so we had coffee, juice, fruit and a piece of toast ... and breakfast at Tim Horton's on the way to our next destination.

We really enjoyed staying at the Ryan Mansion. Mary was absolutely exceptional and everything was beautifully kept up. The room was spacious and super clean and the bed was VERY comfortable! We would love to come back!

Would highly recommend a stay at the Ryan Mansion. This beautifully decorated inn is full of history and charm. It’s central location makes visiting points of interest easy- there’s lots to see and do within walking distance. Our room was inviting and comfortable with a luxurious ensuite bathroom and everything needed to unwind and relax. Robert and Mary were welcoming and thoughtful hosts; sharing the history of the mansion, preparing a special request breakfast, suggesting and making dinner reservations, and even serving an early breakfast before we left to catch our flight home. Would definitely consider a return visit.

If you are thinking of booking the Ryan Mansion - DO NOT! The owner lost his empathy and customer care at birth. We booked a room for 7 nights at a slightly reduced rate but after 4 nights we had to cut our vacation short as my wife fell ill and on Doctor advice we had to return home. We expected and offered to pay the non-discounted price for 4 nights but the owner insisted on charging us for 7 nights. No empathy, no consideration for the circumstances explaining how he would lose money as he may not be able to sell the room which was advertised the same day for $115 less than we agreed to pay . He ran our credit card which he held with our reservation without our permission and was rude and obnoxious. We are world travelers and we are yet to encounter such lack of consideration. The Queen may have stayed there but you should not.

Ryan Mansion is one of my favorite things about visiting Newfoundland. I always end my yearly trip with a few days in St.John's and would not even think to stay at any other B & B. It is a great location in the city (close to downtown, tourist attractions & great restaurants), the rooms are clean and most importantly......great hospitality. Just love Mary and our daily chats. She makes a great breakfast and one could not ask for better. Look forward to staying again next summer.