Residence Inn Houston Sugar Land/Stafford

Nice hotel. Clean. Breakfast not great. They ran out of a lot of stuff.

Service is top tier bubbly and energetic from the early morning to late afternoon!! Travis is a rockstar of the hotel not only with me but to every guest plus his staff loved it!! It's rare that you find service like that, especially In that industry. He gets the job done! My room was clean and fresh and the bed oh oh-so comfortable! There's no such thing as a perfect hotel yes it does need some touches but the service is what I will be looking for and They especially Travis provided that! The gym/pool is standard however if they can just clean the grill it would be a good thing for my steaks lol!! Perfect location near all the restaurants and entertainment! Highly recommend!! My new home from home check it out for yourself because I read the reviews and its a hit and miss if you don't check it out for yourself!

How is this a Marriott branded hotel, check your ratings, this hotel is in desperate need of cleaning, extermination, a complete over haul, if inspected I would be surprised if it wouldn’t be shut down it’s just that bad! Tried reaching out to the general manager, she responded but no follow through.

Service Staff: Travelling with four children has its own unique challenges. For a start, we run through essentials like soap and tissue paper quite quickly. One test of hotel service is how quickly we are re-stocked - no questions asked. Residence Inn, Stafford passed this with flying colours. Nothing was too much trouble for the staff. Breakfast: The quality of breakfast is subjective. We enjoyed the variety. What is objective, is how quickly dishes are replenished when the food items run out. This is important for a family with lots to do, and too little time to do it all in. The kitchen staff was quick to replenish our favourite dishes. Management: Laura the hotel manager runs a tight ship and ensuresher colleagues resolve all issues as quickly and as amicably as possible. However what was unique about Laura is her "open door" policy. A literal open door policy. Her office door was always open, which meant you could take up any issues with her directly or, in our case pop our heads in to say hello. Little things that make a big difference: A welcome smile by everyone no matter the time of the day. Iced treats for the kids (we came in during the Texas heatwave). And, Laura.