Courtyard Houston Sugar Land/Stafford

Super kind staff. The hotel is beautiful and super clean. Raymond at the cafe was particularly kind and helpful! We’re coming back to sugar land in a few weeks for work and hope to stay here again. The view of the river is also beautiful and it’s easy walking distance to get to shops.

I am a senior citizen of 80+ years. The toilet and sink in your recently remodeled rooms are not user friendly. The toilet is so low I had trouble standing up, and the sink is set so far back it was not easyly accessable, especially with the towel bar in front adding three additional inches to reach the faucets. On the first evening I phoned the desk to ask for a handicap room, thinking this would be better, and was given assurances our luggage would be moved to another room the following day. Next morning as we were leaving at approximately 8 AM, again we were assured our luggage would be moved to a different room. I arrived back at 5 o'clock to learn there had been no room change, and there was a portable toilet seat left in our room. This was unacceptable, and not what we were told would happen. We were offered another room on the first floor, but this room had the same child height toilet, and hard to reach sink. Susan, the Sales Manager, offerered us a room at the Resident's Inn across the parking lot. This room had one bed, and a pullout sofa, that you could use for a second guest, with "the linens in the closet". This was EVEN MORE UNACCEPTABLE!! (In all my years of travel I have never stayed at a hotel where I had to make up my bed, with "linens in the closet".) It is now almost 7PM, I am very tired and very unhappy. I went back to the Courtyard/Stafford, took the room on the first floor with the portable toilet seat and used it help raise me from the very low toilet. I refuse to believe no one has complained about the toilets before now. It is my opinion that the Courtyard Sugarland/Stafford should replace some or all of the toilets to accomodate ALL your guest. And remove the towel bar in front of the sink for better access to the faucets.

My stay was excellent. Of course there were some bumps along the road like my TV streaming services didn't work the first night but the staff showed empathy, great customer service and a willingness to remedy the situation. I especially want to shout out Maria who was in charge of the cleaning staff who was very pleasant, Camilla at the front desk who went above and beyond and the lady who makes the coffee in the morning (I didn't catch her name). When you have staff that know how to respond and make someone feel better when any issue arises you know you have assets. Especially Camilla who thoughtful enough to inform me of valuable information prior to changing my room like the difference between the noise levels from the rooms facing the highway and not. It helped me keep the kids sleep through the night. These people are total assets. The room sizes were perfect. I had the executive suite. The rooms also were clean and the beds must've been comfortable because I had no trouble sleeping. The Wi-Fi is shaky and goes down sometimes but I can't stress it enough. The staff are so pleasant it wasn't a big sticking point for me.

Terrible experience! I stayed for two nights and specifically requested for the room to be cleaned and new towels and was told that I was on the schedule and it would be done. None of that happened. I complained to the front desk and they promised that I would receive a phone call from the manager… that didn’t happen either. Stop over promising and under delivering.