Guest User
May 24, 2025
We booked the hotel before booking the air tickets, but letter got the air tickets a day before our arriving date , we sent several messages to the hotel's e mail address as well as to trip.com to adjust our booking.... none responded to our communications, we tried to contact the hotel by phone, but they do not respond too.
with more frustration, when i showed the e mails copy at the reception counter (Hotel) the checked and informed that they have received the mails... did not even bother to give me any explanation for not responding to my request. My colleague and I, had to stay in a different hotel for 1 night and left AZ Hotel Vouge, D or a night before... this non - cooperation not only cost us USD 200 more but had to face a lot of trouble .