Find 5-Star Hotels in Genting Highlands

"We booked a family room and the staff free upgraded to 3 bedroom with high floor which we are very happy about it. The room is very spacious and comfortable, the cleaner did well daily. The hotel also provides free parking during stay period, but need to inform the counter staff every time before leaving the car park which is not so convenient. The only problem is the strong smells from the master bedroom toilet."

"The facilities here for me like very basic such as gym. The buffet was good with multiple choices of cuisine. The staff was friendly and willing to assist the customer like i was having problem with my access card while trying to access the level 40 for swimming pool area. The view from wing D was so nice n i can see top of genting from my room at level 15. Definitely will repeat this hotel for staycation next time."

"Thank you for the excellent hostality for Geo Hotel to their Guest Relation Officer Check in Staff Syazwan, their humble head Chef Zack fm Prata section and the Chinese Chef plus another Malay Chef which we forgotten his name , their inhouse breakfast team GM and swrvers Mr Ismeil , and MR Rizal the guy whom helped us to book 2 grab taxi for us on our check out daty on 27/6 and the house keeping teams whom clean room 511. We really enjoyed our stay at the hotel and the security personnel makes us safe to stay at the hotel on 24/6 to 27/6. The swimming pool was also safe and my kids love it. Thumbs up pf the excellent service to the us. We will surely come again and stay at the hotel. We will recommend our family and friends to your hotel for the service and near food eateries...thank you and have a blessed July. Your sincerely Mr Fauzy 👏👏👍👍😊"

"nice room , good service , housekeeping also very good and friendly .. i love all about here 🫶🏻"

"⚠️ WARNING: THIS HOTEL IS OVERRATED DUE TO TRIP.COM’S RATING SYSTEM – PLEASE READ BEFORE BOOKING ⚠️ If this hotel were a car, it would be a flashy Italian model with serious build quality issues. The best thing about this hotel is the price. RM200 for a king bed on a public holiday felt like a steal. Driving in from SkyAvenue, the road was dark, but the brightly lit parking area gave us high hopes. Check-in via the self-service kiosk was smooth, though finding our room was confusing due to the odd 5-digit numbering. Thankfully, the concierge guided us. First impression of the room: it matched the promo photos. But our excitement ended quickly. The door wouldn’t lock properly and kept beeping. A technician came, hammered the strike plate, and fixed it—hardly reassuring for security. Next came the bathroom. Many reviews mentioned a bad construction smell, and they were right. The shower drained poorly, leaving a strong concrete odor as water pooled. The kitchen looked impressive with plenty of cabinets, but surprisingly had no power sockets near the counter. I had to boil water at the desk instead. The TV was another letdown. Supposedly “smart,” it had no internet or channels. I tried everything—resetting, power cycling—but there was no Wi-Fi option at all. So much for Netflix night. Design-wise, the room looked sleek at first glance, but flaws showed up everywhere: paint splatters in the bathroom, noisy metal racks, and tile flooring that picked up every footprint. The next morning, the sunrise over Genting Highlands was breathtaking—arguably the highlight of our stay. Exploring the hotel, we found most shops, including Hard Rock Café and the rooftop, closed with no operating hours posted. Facilities like the gym, indoor pool, and kids’ zone were open but overcrowded due to the holiday. We skipped breakfast as it wasn’t included. Checkout was quick and smooth. Looking back, the real problem isn’t management, but poor construction quality that doesn’t reflect in typical rating categories like cleanliness, service, or location. The place looks good on the surface, but corners were clearly cut in development. I really wanted to love this hotel—the concept, location, and price are great. But unless management addresses these quality issues, the high ratings are misleading."

"Toilet bowl not clean. Sound proofing not good. Door could not be bolted. Balcony door could not be locked. Reception at Level 12 causing inconveniences. Lift always crowded during peak. Room was inaccessible during check-in due to weak battery in digital lock. Additional bottled water was chargeable at RM5 per bottle despite staying for 3 nights. Victor and Zara were both patient and helpful during our stay."

"Best place to stay while at genting, nice view and convenient shuttle bus service.. and also delicious bfast in the morning.. staff were friendly as well 🥰🫶🏻 will definitely come again"

"We went for a staycation with small kids. Purposely chosen this hotel for their Onsen Experience. We enjoyed the Onsen facilities, and its suitable for kids as well. Rooms are generally clean. However the shower pressure can be improved. The staffs are very polite and patient to our queries too. The downside of this hotel is the parking is in another tower. The hotel other facilities such as swimming pool, restaurants, playground are also in a separate tower. Altho its within walking distance, the hassle of walking from one tower to another, switching betweens lift is not convenient especially if your're carrying alot of stuff and during peak hours."

"probably one of the better hotels at the peak of genting. amazing view from the room. room was comfortable and there was sufficient space. breakfast service has to be improved though. breakfast was ala carte and we waited close to an hour for our breakfast to be served. even the coffee took an hour. the next day, we just skipped the breakfast completely."

"First time self check in. Overall the room is cleaned. New design. But got smelling at toilet and quite noisy from others room coz the talking so loudly."