Naxos Palace Hotel

We had a great time at the hotel it's in the village area. If you're looking to relax, this one is perfect. No traffic in town is a very quiet area.

We were booked into this hotel by tour operator Wingbuddy out of Canada. We were to be booked in 4 star or better accommodations throughout our travels in Greece. This was in NO SHAPE OR FORM A 4 STAR PROPERTY even though it calls itself one! We were shown to our room by George ( the owner , apparently) who complained about carrying our luggage because he had heart problems. The room was run down looking with mismatched furniture with rusty legs & saggy beds. It smelled musty. I noticed immediately there were several spiders on the ceiling. The bathroom had mold and mildew in the shower & dead bugs on the wall that the last occupant had killed presumably. There were dozens of tiny ants roaming around in the bathroom & main area. We asked for a different room & were shown one that was nearly identical but wasn't cleaned or made up. There were no other room available they said. We had no choice but to stay in the original room. The included breakfast was of poor quality & subpar. Coffee, other than the cappuccino from the bar, was undrinkable as was the orange juice that was grainy & weak &tasted like it came from a mix. Hot breakfast items such as eggs were all ice cold. There were flies crawling over other buffet choices. The grounds were not well kept & was in poor repair. Loose had railings & broken tiles on stairs were safety issues & the pool had a green algae ring around it. Some of the loungers around the pool were in poor condition and broken. Leaves & bits of garbage had accumulated by stairs & wasn't cleaned up. This hotel is also in a poor location. There is a bus stop close outside but you need to take the bus to get anywhere. It was dangerous to walk on the narrow road out past it. As 2 females travelling , we did not feel comfortable or safe at this hotel. When we requested to moved to another hotel, our tour operator was assured we were in a superior suite with an unrestricted ocean view by the hotel. What a joke! Absolutely not what we received. We never saw one happy looking guest there the whole time we were there. Avoid staying here!

Naxos Palace is a self proclaimed 4 star hotel but in my opinion that is not correct. The rooms are a decent size but tired and dated. When did you ever stay in a 4 star hotel that didn’t provide basic tea and coffee making facilities in the room, or a comfortable chair to relax on? The shower room was spacious but the tile grouting was stained by mould. There had obviously been a shelf for toiletries in the shower cubicle but all that remained of it was a rusty line and two holes in the tiles where the screws had gone. The sun beds were mostly broken and needed replacing. The breakfast was the same every day which isn’t a big deal but uncovered food and flies is a definite no-no. They ran out of English Breakfast tea bags and never replenished them. The gardens were uncared for. As a base it was okay, the buses stop right outside, but a four star it ain’t