Stirling City Centre

The location is convenient, close to the train station and city center, ideal for easy transportation access. The clean, quiet rooms with comfortable bedding cater to families.

Dear Sir, On Friday 27 June 2025, I arrived at Premier Inn Stirling at 6.30 pm with my friend after a long train journey from London. We are both in our 80’s. Tired and hungry, we were looking forward to moving into our Premier Plus rooms, for the first of our three nights stay and finding a nice restaurant for dinner. We were welcomed at reception and given our rooms. Neither room had any toilet paper and mine smelt strongly of cigarette smoke and masking perfume. I returned to the reception desk to ask for a change of room and after a wait, was given a different room. However, when I entered this room, it was obviously already occupied, as it contained clothing and personal possessions. After another wait, I was then given a third room and was escorted to this room. With my friend’s help, I set about transferring my partially unpacked luggage, only to discover that the key card would not let me in. I returned to the reception desk, 2 floors down, and was given another card. This also failed to let me in, necessitating a further trip downstairs. The receptionist came with me and let me in with her general passkey, which did work. By now, it was getting late, so we quickly transferred some of my luggage and went out to eat. On return just after 9.30 pm, we were given 2 fresh cards, which did work, and were able to move the rest into my Room . I finally was putting stuff away in my room at 10.15 pm. Both of us were severely disrupted and were exhausted by the whole process.

Second stay here... 1. First room - pretty poor cleanliness - grubby headboard. Panel fell off bathroom suite and hit me in shin - very hard to replace, so I think had been propped up with bin. When bin moved, panel fell off. Ouch. So moved room. 2. Second room - previous guest dirty towel on back of bathroom door 3. Front area very grubby - lots of discarded cigarette butts 4. Bar area (outside) - broken glass (entire bottle) from previous night, very untidy. Would have been a nice place to sit in the sun, but dirty. 5. Breakfast - poor selection even at 0930, paper napkins under almost all table legs to stop wobble. Permanent leak from coffee machine so yellow sign blocking access. Tables all generally sticky and grubby. Smells like "last night bar" - stale alcohol, probs from poor cleaning. Smelly dischloth smell from surfaces. Overall a great location but neads 110% effort, leadership, management and some pride to be invested. We won't be back there - it's the worst PI in the UK, in my experience.