Hasbrouck House

To start with the positives -- this is a beautiful property with so much potential to be a luxury inn. My best friend and I were celebrating milestone birthdays and booked the double twin room #8. The room was lovely, very comfortable and well appointed. The beds and linens were great, bathroom nice (heated floors!), wonderful robes. The interior design and decor is stunning, and just overall you felt like you were in a very upscale property. That's about where it ended - the service is ambisaml! I never intended to write a bad review, but after being falsely charged over $500+ after check out, and having so much trouble getting in touch with a human and resolving the error, I am inclined to warn future guests: Beware: - In general this property has NO STAFF. Everyone is a gloried teenager who is clueless. - No one gave us any information upon check in on Friday evening. No one helped us, directed us, told us anything about the property or amenities such as group yoga the next morning or the breakfast which was supposedly included in our stay, or the game room, or areas to explore. The "welcome" email incudes a generic guide, but no staff elaborated on anything (and half of what was described in the guide wasn't even available!!) - Saturday morning around 9am we came down to reception to inquire about a hiking trail (which we read about in the guide) and things to do. No one mentioned the complimentary yoga or breakfast... we only saw the yoga happening when we returned from our 'hike' aka a 10 minute walk through the woods -- it is a miniature 'trail' kinda of a joke - Upon getting to breakfast at the restaurant, no staff in the restaurant had any clue what we were talking about in terms of the included breakfast. Only AFTER we finished did they inform us that we were entitled to a 'continental breakfast' which didn't even exist?!?!? - I also informed the reception on Saturday morning that the cold plunge was dirty and empty - see photo attached. Nothing was done to fix this and we booked 2 sauna and cold plunge sessions well in advance, since that was a selling point of the property. That should have been addressed right away and it was very disappointing. - Our massage and sauna reservations were totally messed up and all the timing was off. I have paper trail confirming the timing via email, yet no one input the correct information into your system, resulting in our day's schedule being hours off... So we were off schedule and could have gone to Mohonk to hike or explore other towns, but instead we sat waiting for our massages thinking they were at 2:30 when in fact they were scheduled for 4 and 5:15pm. A wasted day... - We had to ask for the sauna to be turned on, since no one paid any attention to our pre-scheduled reservations and then had further proof that no one addressed the cold plunge whatsoever, despite a half day passing by. The pool was a lot more shabby in person than the photos on the website appeared. No one skimmed the pool

Saturday night at Hasbrouck House was lovely. Great vibe in the bar and by the fireplace in the lounge and excellent food at the restaurant! The octopus and chicken were standouts! The rooms are beautifully appointed and the staff is really friendly and helpful.

Hasbrouck House was delightful from start to finish, in every way. The design is impeccable and stylish (leaning into the historic while bringing it stylishly up-to-date), with thoughtful amenities (blankets for sitting by the fire, plenty of games and books, an outdoor sauna and cold plunge) and amazing service. The staff was so kind and hospitable, catering to every need (including starting up a fire for us and providing free supplies for smores); and the complementary breakfast (coffee, fresh cider donuts, oatmeal, etc) was so appreciated. The icing on the cake was the incredible restaurant, Butterfield, where we ate one of best dinners we've had in recent memory. Would definitely go back. (My only incredibly minor complaint: cheap scratchy toilet paper!)