The Aurora Subic Hotel Managed by HII

Decent property though not by the beach. Walking distance to the mall. Breakfast was good. The AC didn’t work and required maintenance

The Aurora Subic Hotel is typically new, opened last yr Aug if I am not mistaken. Hotel had few poor quality food options. Service was bad. Elevators have finger and hand prints. Aircon in the lobby drips. Will not come back. Hotel price is not worth it. The only saving grace is the house keeping head Ms RICA. She compensates for the poor management of the hotel. I must say this hotel should have many Ricas that provildes good service.

The shower of my room had only boiling hot water. When I complained the house keeping guy only ignored my words and did nothing to improve it. Totally useless house keeping guys 😡 - Really not a 4 star hotel! Also the location is ugly with room facing a construction side

Service was great from the front desk to the Bar and the rest of the staff. The attendant from the rooftop pool was very helpful and was great helping us with dinner at the pool. The bar was amazing and the staff behind the bar provided hospitality at its finest. Going above and beyond making my drinks and providing recommendations where to go around in the local area. Big shouts to Julia and Yancy. Overall the staff here is top tier and I’ll be coming back because of that!

I had a post birthday celebration in Subic with friends, I decided to stay in this hotel surprisingly we had a great stay. All staff are helpful and friendly, the room was clean and amazing. I really like also their swimming pool as you can see the magnificent view of Subic Bay. Really recommended.

1) I don't understand why after the room cleaning service is done everyday, there are bound to be things that they forget to top up. Example; bottles of water, shower gel, towel, room slippers, washroom floor mat. It just happens everyday. 2) Laundry, I was told the laundry will be done the next morning and will be placed in my room. But everyday after my work is done here at about 5pm and I return back to the hotel. It wasn't there. I'll have to go to the reception to ask for it. 3) I've been travelling and staying in different hotels, this is the first hotel that the receptionist called me at 12.30am to tell me that guests are not allowed to stay after 10pm, if there is, I'll have to pay an extra of 1500php. Simply ridiculous! And for the record, I have paid for a double queen room with 2 queen size bed. Never had I needed to pay for an extra guest as if I'm paying for an extra pax flight ticket. 4) Breakfast, disappointing. Buffet style typical Filipino dishes of about 6 which includes rice and bread. And it will not be fully operational till 6.30am instead of 6 am which was stated. And currently, a lot of hotels are already serving continental/international breakfast buffet style. 5) Came down to check out, but it's probably the longest check out I have ever experienced. Took me about 1.5hrs to rectify and complete the check out as there is an over-charged amount on my bill. Told me it's their mistake for over charging after all the waiting. I mean, seriously?! In my opinion, some hotel staff were well trained while a lot of the others were not. Some are polite and some are not. So this is also one of the things the hotel management should look into, they seriously need some training. The only positive thing is the hotel location, the room aircon was cold, and the room looks new as it's a newly built hotel. Other than these, I don't see anything that is worth the stay. There are a lot of better hotels in Subic Bay.