Marriott properties in Suining

It was a 32-degree sauna day in Suining, and I was sweating in the hotel room. I called the front desk three times. The first time, the front desk agent said the hotel wasn't running AC, just the fresh air system, and offered to send a fan. I said okay. The fan arrived, but it was still hot and stuffy. I called the front desk a second time, explaining it was still uncomfortably hot. After checking, the front desk agent called back to say the manager approved turning on the air conditioning. I went out for two hours and returned to the hotel, expecting a cool, refreshing room. Instead, I was hit with a blast of hot air. I made my third call to the front desk, and they said they'd send engineering to take a look. The engineer was quite amusing. The moment he walked in, he said the window was open, which was why it wasn't cool. I told him to close it, but clarified that I hadn't opened it myself – even though it only opens a crack, you need their tools to do it. The engineer retorted that anyone could open it, implying I had. Fine, whatever you say. But then, the engineer measured the air vent and found the temperature was still high. He then climbed a ladder and spent ages fumbling around in the bathroom ceiling's inspection panel, mumbling something about a component being out of power, hence no cold air. Thankfully, after he fiddled with it, the room slowly started to cool down. This whole ordeal took four hours, and the hotel didn't offer a single apology. It was quite an experience, using a portable fan in a five-star hotel room.