Novotel Bogor Golf Resort & Convention Center

The rooms are spacious, clean, and comfortable with a traditional Indonesian feel. The staff provides excellent and friendly service, being helpful and polite, offering fast and efficient assistance.

It seems that the 5-star status of the hotel is questionable due to the following issues: Check-in took approximately 1 hour, with only 2 customer service representatives working while 2 other desks were empty during check-in time. The lobby/check-in waiting area was crowded with other guests, luggage scattered around, and children running around, making the lobby feel like a playground. Welcome drink glasses were left scattered everywhere, with no staff ensuring the area was clean and tidy. I stayed in room 441, which did not feel like a 5-star hotel room. Despite the old design that should look luxurious, it felt more like a 3-star hotel room. There were many ants on the table, bed, and in the bathroom. An unpleasant odor persisted throughout my 2-day stay. Toiletries were only provided upon request, such as the missing bath mat. There were visible stains on the sofa in the room. etc...

this hotel was very very old and the doors were not working.