The Cascades Hotel at Sun City Resort

the ring was stolen by the housekeeper in the last day of the stay

family friendly. Everything you need under one roof. Food items is costly and no halaal meat nearby. Would advise to take your own meat. Shuttles run 24/7 with a 5 min wait. Great facilities! Waffles need to be improved. Service at the hotels and vacation club is 9/10. Make sure you tip

I recently stayed at the Cascades Hotel in Sun City and was left completely disappointed. What was meant to be a relaxing holiday turned into a frustrating experience filled with poor service, miscommunication, and basic failures in guest care. From the start, I had to fight to receive the 20% discount on Mankwe Game Trackers activities—a benefit that was clearly advertised when I booked. I even had to email reservations myself to confirm, as nothing was reflected in my itinerary. Had I not followed up, I would not have received what I paid for. The room was not set up for my child on arrival, the shower leaked, and I had to ask for toilet paper to be replenished—something that should be part of daily housekeeping in any decent hotel. But the worst part came when we tried to leave. My brother- and sister-in-law—who dropped us off at the hotel and were present in the reception area when we confirmed pickup arrangements—were later denied access to collect us. We followed all instructions given by the hotel, including leaving a proof of stay card with them, yet we were left standing for 40 minutes in the rain and hail waiting for a shuttle. It took 55 minutes in total just to get to the main gate. All this could have been avoided with basic communication and flexibility. When I raised this with management, I was given an excuse about only "one designated person" being allowed entry—but no one communicated that rule to us. This is unacceptable and deeply disappointing. For a hotel that markets itself as 5-star, the experience was far from it. I will be advising others to look for alternative accommodation when visiting Sun City.

Visited Sun City first week in January 2025. Stayed at Cascades, rooms are old and tired. Top shelf of cupboards very dusty and it shows that cleaning is superficial. Bathroom had a smell, shower doors also not cleaned. Would not recommend staying at the Cascades until it has been revamped. Great breakfast though.