Guest User
January 31, 2023
Day 1, The hotel claimed they did not have our booking and suggested we checked in and they would contact *******, the manager asked to borrow my phone to forward the booking details. Day 2, claimed there was no internet in Bulgaria despite it being available in the adjacent businesses. Day 3, claimed ******* was impossible to contact – At this point, I realized we were being scammed, collated my booking information, and found the mail had been deleted from my phone. Contacted ******* and informed them we were being set up for a large bill at the end of the vacation. Day 4, confronted the hotel manager who called in a minder and negotiated an exit. Informed that the non-Expedia booking rate was treble the ******* rate. Each time the manager used her calculator she managed to double the final result. Finally, we agreed on a sum of 225 lev (based roughly on the £22 ******* price) and I was given a bogus receipt for sundry items. Day 5, ******* contacted me and claimed the hotel had received the booking and debited the full amount on top of the additional paid. Total scam and loss just under £160 – As the individual concerned was the only English-speaking member of staff, I guess this treatment is reserved for those who do not speak Russian or Bulgarian.