Hotel Neptun Beach

I recently visited this hotel with my family, I found the overall experience to be top notch, hotel Neptun offers an amazing food selection and is situated in the perfect location to fully enjoy Sunny Beach, the hotel and rooms were kept absolutely spotless and the staff were both kind and helpful to myself and my family, if you are looking for a fun relaxing all inclusive hotel I couldn't recommend hotel Neptun enough, I will definitely use again in future.

Well what can I say so clean cleaners cleaning every were Food excellent and plenty to choose from Only problem it can take some time to get a table. .the sauna was great very private Which was nice we are over 75 the reception staff was great especially Krastyn he couldn’t do enough for you thanks once again Krastyn for your help. Had a lovely room cleaned every day.the pool bar staff were so obliging and there food was delicious the toasties and cakes are definitely some thing you should try we will be back going to book for next year but please can we have a double bed?. Been married 57 years so feel lost in a single see you next year

The staff were rude and arrogant from arrival right through the 2week holiday, got food poisoning twice, the other 3 in the party got it once each. Food was uncooked. The wifey chocked on string that was in the chicken. Told the manager at reception, nothing, not even a sorry! Air con in the room was poor to none, even after the engineer come to fix it. Room maids never changed our bedding throughout the holiday even tho we had been ill and sweating in it. The all inc finishes at 11pm and don’t start till 10am including soft drinks. The room fridge is full of drinks you must pay for, limiting you’re room for you’re own things. Outside the hotel on the street it’s really an untidy place, with broken pavements, drains and rubbish everywhere. Even the local people make sure to make you feel unwelcome

The entertainment team really made our family holiday amazing, Gerri, Boris, Max, Titi & Krista are the best entertainers. They’ve offer a wide selection of activities, I loved the shuffle board & darts, kids loved the kids club where Titi & Krista kept them entertained. The hotel is extremely clean & staff are so nice. Shout out to the staff at the pool bar they are great, I loved the 2girls & man who served sandwiches & ice cream. The hotel is ideal for families rooms are spacious & cleaned daily.

We been spending our most precious weeks of the year in this hotel since about 20 yrs. In the years, when LTI run it we fell in love with it and Sunny Beach. After Sentido took over, we were a bit sceptical (anything new is at first something frightening). But the positive aspects came soon. Every year something has improved. The Neptun Beach feeling is still there and even better. What is amazing, this is all done with almost the same staff. From the hotelmanagement, the faboulous guys/gals in the service, the cleaners and the customerrelation guys/gals, every year we see a lot of familiar faces. And if employees stay season over season at one place, the company must do something right. Also the interaction between the colleagues is remarkable. For instance, every time before the restaurant opens, the manager on duty speaks to the whole crew and encurrages them. I have not met one employee moody or unwilling to serve over the years. And if one considers the tough job they do over 5+ month with partually (50%) horrible guests, who think they owe the place for that little money they pay (not the hotels fault), it this is outstanding. One other thing is the sustanibility of this hotel, especially in the restaurant. If you have for instance lamb-roast one evening, you have lamb-stew the next day and lamb-soup the day after. Of course amongst a lot of other delicious offers. Sometimes I see people bickering about the food. There are offers for everyone nearly 24/7 on display. And a lot of possibilities to spice it up. I am a Gourmet and gained 6# in 2 weeks. Questions? Thanks to Mr. Genov and everyone caring for us for a (again!!!) wonderfull time in this well run, clean and pleasant hotel with extremly delicate food. We are anxious to come back. Kind regards