Anonymous User
January 16, 2024
I have never received any reviews when staying in a hotel. It is not easy for the service industry to be tolerant to everyone, but this time I really couldn't stand it. The front desk service attitude was extremely poor and the tone of voice was very bad. Extremely impatient. Looking at their website, the names of the two room types are different but the photos of the room types are the same. The online price difference for the same room type with different names is 20 yuan, but we are asked to pay the difference of 40 yuan, or we can live at their member price, and they say we can stay here if we want. Since I was too tired from driving at night, I didn't want to talk to her anymore. However, the two people at the front desk discussed the check-out response problem the next day and said that they had already noticed the guest's response to the room type picture and did not deal with it. But this has nothing to do with consumers! The question of feedback is to explain that the final problem is still unresolved. When something goes wrong, it just shifts the blame. Deceiving customers, I hope everyone will not be fooled, the experience is very bad! ! The hygiene is poor, there is hair from the previous customer on the phone table.
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