Surabaya Hotels with Airport pickup service

The room was very spacious with a good amount of lounging areas. The best part is the bathroom that felt so exquisite and luxurious with a beautiful large bathtub. Service was very quick when we requested for extra towels, as well as our hairdryer not working. The only thing lacking in this room is the power sockets. There is only 1 area with power sockets which is by the work desk. There are none by the beds. This was inconvenient.

We booked the executive room & couldn't be happier with our choice! From the moment we arrived, Lintang’s warmth & excellent service made a lasting impression. She kindly allowed us to check in early after noticing how tired we were from our flight, and she even provided us with a room that had the best view! The breakfast was a highlight of our stay, offering an abundance of delicious local dishes. We truly appreciated having the opportunity to enjoy local delicacies rather than standard international fare, which made our experience even more special. The room itself was spacious & comfortable, providing the perfect retreat after our adventures. Overall, we had a fantastic stay & would highly recommend this place to anyone looking for a great experience!

Our 2nd time staying here. The room is very spacious with this rate. Startegic location as well as it's exactly in front of Taman Bungkul, with lots of culinary spot on weekend. The room is equipped with microwave & minibar too. However, the lighting in the room was pretty dim. Other than that, all good.

Frie day staff, convenient to the mall. Well appointed rooms although sound proofingnqith neighbouringneoom can be improved. Couldn't talk normally in the room due complain by an extremely sensitive neighbouring room guest. I could hear him especially his closing and opening of doors but he had to complain about my normal volume discussion in the room.

KEBERSIHAN BAIK LOKASI STRATEGIS DENGAN MALL DEKAT KAMAR LUAS SESUAI APK DPAT BATHUP COCOK UNTUK KELUARGA. LAYANAN CHECKIN LAMA ,MENUNGGU 1JAM UNTUK PROSES PEMBERSIHAN , KAMAR BERSIH,BAGUS,LUAS, HANYA SAJA TERDENGAR SUARA TAMU KAMAR SEBELAH TERIAK TERIAK BERCANDA SAAT MALAM MENGGANGGU PENGHUNI YANG LAIN SAAT TIDUR APALAGI SAYA BAWA ANAK KECIL. KAMAR TIDAK KEDAP SUARA SANGAT DISAYANGKAN. PADAHAL BAGUS BANGET ,TAPI TAMU MENGOBROL KEDENGARAN GAK ADA PRIVASI NYA.LEMARI LUAS, FASILITAS UNTUK ANAK KECIL TIDAK SESUAI . ADA PEROSOTAN +JUNGKAT JUNGKIT ITU BERKARAT SEMUA DAN TIDAK DIGANTI RUSAK SEMUA TIDAK BISA DIPAKAI PADAHAL DI APK BAGUS WKWKKWKK. KOLAM RENANG TERPISAH DARI HOTEL ,MAINAN ANAK KURANG DIPERHATIKAN .. SARAN SAJA JIKA MAINAN ANAK ZONA KIDS DI MASUKKAN KE DALAM HOTEL MUNGKIN LEBIH BAGUS..

Got upgraded to junior suites, thanks to hotel front officer. Unfortunately, our room was very hot because it is on the highest floor. Bathroom was great with shower and bathub.

It's very crowded hotel. Meaning it's a good property with busy traffic. Yet the overwhelmed staff were able to maintain their professionalism and lovely service I usually gets, despite of my bad timing arriving with inactive (broken) elevators and fully booked meeting rooms and restaurants traffic, making the waiting time for elevator and moving around the property was somewhat... troublesome, to say the least. Nevertheless, definitely would recommend.

Room very hot during the afternoon from the sun cannot open the curtain during daytime. We requested for non smoking rooms but no rooms available, staff didn’t reconfirm that they assign us in smoking floor. Avoid this hotel.

Service at check-in is good, friendly. The cleanliness of the room is ok, what needs to be improved is the cleanliness of the linen which is very lacking, it would be better if it was kept clean and there were no spots. For parking fees, it should be made free because parking fees will be multiplied if guests often leave the hotel and come back to rest, info from the front office, that free parking tickets are only obtained according to the number of nights we stay, even then we have to inform the front office by showing a parking ticket. I also forgot to show it to the front office, the hotel can cooperate with parking management services, maybe by showing a room card you can park for free

I recently spent my New Year's celebration at the Marriott Surabaya, and let me tell you, the first impression was like discovering a ”classic vinyl record”—a bit outdated yet full of charm! The decor leans towards the older side, but I was prepared for this vibe thanks to various reviews I had read. After settling in, I grew to love the cozy atmosphere—like wrapping myself in a warm blanket. The room was surprisingly spacious, offering more space than many newer hotels, making it feel like my own little oasis! The bathroom was also gleaming and roomy enough for an impromptu dance party, should the mood strike! Now, let’s dive into the breakfast experience at Pavilion. The cage-like design of the venue adds a unique touch, inviting plenty of sunlight—perfect for brightening up your morning. The buffet offered a wide array of dishes to satisfy international travelers' palates, making each breakfast an exciting adventure. The selection of Indonesian cuisines and desserts was particularly impressive. But what truly set Pavilion apart was the staff. They were superb and went above and beyond, taking the time to cater to us personally. They even recommended and brought out some local dishes—insider choices that added an authentic touch to our dining experience. In my past hotel breakfasts, the staff often just fulfilled their duties, but here, it felt more like breakfast with friends. That warmth and attentiveness made all the difference! And don’t miss out on the local flavors of ice cream! I can’t name the flavors since they’re all in local dialects, but they were heavenly and a fun challenge to try! For lunch and dinner, I found myself opting for room service several times because resisting their tempting menu was like ignoring a catchy tune stuck in your head. Each meal surpassed my expectations—purely irresistible! Another delightful surprise was the complimentary laundry service offered daily, which saved me after my waterfall adventure left me looking like a mud monster. And post-overnight trip to Bromo? I was practically a walking dust bunny! As I like to say, ”It's the little things that count,” and this thoughtful touch truly made a difference. Lastly, the hotel's location is fantastic! Just a short stroll away lies the biggest shopping mall—truly a haven for foodies and shoppers alike. Overall, my stay at the Marriott Surabaya was delightful, and I left with wonderful memories—definitely a place I’d recommend for a cozy yet vibrant experience!