Anonymous User
September 2, 2024
Booked 3 rooms in total (1 room for 3 people and 2 rooms for 2 people), but when we arrived, the staff said the rooms were full even though we had already paid about 1,800 baht for the rooms. The staff just apologized and said they would refund the money, but it wasn't possible because I didn't make a reservation. The staff had to ask the owner or manager until they got 2 rooms and said that there would be an extra picnic mattress as shown in the picture. When we returned the key, the staff spoke very rudely and gave us 400 baht in compensation. I think the rooms at this hotel are okay, but they should improve the booking system and service more than this...
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