Focus Apartments

Stayed here for 7 nights, was absolutely appalled with the apartment! Was sad I didn’t review the place first. All windows and doors don’t seal so the wind just blows and howls all day and night! Doors rattle! Even the shower seals leak. Don’t waste your time or money going to this place. Very disappointed

Family friendly accommodation. We stayed in a 3 bedroom apartment with two bathrooms. Very spacious and well equipped. We had a separate laundry. The apartment was clean and had everything we needed for our stay. Furniture and fixtures were very adequate but quite well used. We were happy with everything because we got a great price. The front desk staff were very helpful and friendly. The pool area is great. Spa was clean and warm. Table tennis, a full size tennis court and half court basketball area meant kids had activities to keep them amused. The car park is okay. Only one spot per unit, even for the three bedroom. It seemed clean and secure. Very happy to recommend Focus Appartments.

I have to say I was so excited to stay here and the photos looked great, plus the rating of 4 star was also great. We were actually shocked when we went to our ‘Superior Apartment’, it was horrific! Large chunks of paint peeling and falling off the ceiling, rusted door hinges, door handle falling out of one door, dining chairs all ripped, filthy rugs, marks all over the walls! Since when is that 4 star? I felt sick and so upset. I managed to get a hold of the duty manager (no one else there on weekends) he gave us another apartment which was much better but still not 4 star, maybe a 3. Note …Wifi is patchy if you are on high levels. We then had to move a few days later as those owners were coming to stay. The 3rd apartment was not as good and I don’t consider a cracked bathroom vanity with cigarette burns 4 star either sorry. Wifi was much better as it was a mid-level apartment. To summarise, the views are good, the balconies do block the views though, some have windows in them but you can’t see well out of them. The apartments are all separately owned and don’t all look like the photos provided and the standards obviously vary. Suggest the management review all the apartments and provide 2, 3 & 4 star options for rental on sites. None of our 3 ‘Superior’ apartments were 4 star. We won’t stay here again. The staff were lovely though.

Never book apartment here via Wise Rentals LLC (Level 54 111 Eagle Street Brisbane Qld 4000). They are really really bad agency you can ever expect. We never experienced such a terrible travel situation like this that before. Why I said that: - They did not give any instruction before we arrived so it took us 2 hours trying to contact them and Agoda (we book via Agoda) to get into the apartment. - They did not even giving excuse but also insulting us - Most of all, they did not return our deposit back at check out (we couldn’t contact them by any means after arrival). They even lied to Agoda that we did not return their keys after check out (which certainly not) in order to explain why they did not return our bond. So please check carefully the name of the agency/company which you intend to hire the apartments at Focus apartments. And never paying in advance, especially with deposit.

Booked directly to the Focus for 6 nights in Sep 22 asked for high floor NE aspect never was told of works planned at time of booking. Arrived was given low floor NW aspect could hear trams every seven minutes, windows were filthy, bed was well used and at 7.30 am next morning, I was blasted out of bed by industrial drilling which vibrated the entire building. No paying guest should be subjected to that. Told management I wanted out and a refund and was informed that an email was sent to all guests offering a refund or a discount a few weeks before. Focus are hanging of a disclaimer to fool guests out of their money, I challenge them to place their disclaimer on the first page so guest can see it. For the record I was offered a partial refund still not satisfied.

Extremely disappointed with our recent stay. First major issue NO AIRCON!! we are in QLD in the peak of summer on the 23rd floor and no AC in the whole apartment. We resorted to leaving all the sliding doors wide open to try and get a breeze through but this doesn't help with humidity or trying to sleep at night with noise from traffic and ocean. Ceiling fans in rooms but again not sufficient. 2nd issue both single bed bases had broken legs and I had to move both kids mattresses onto the floor as the beds were not level. Our mattress was absolutely terrible, no cushion left in the mattress at all and was sleeping on rocks. We had the worst sleep over the 5 nights we were there. Next this may only seem minor but extremely annoying, the toaster wouldn't work and kept tripping the fuse on the switchboard when trying to use it. I did make contact with reception and explained my issues, in regards to the AC I was told as the building was built in the 70's it was up to the owners if they fitted AC. The kids beds she was going to send someone up the following day to have a look and see what they could do - no one ever came.I did request a change of room but as we were in peak season they were fully booked and nothing could be done. Only positive aspects are Location and View but what good is that when you can't enjoy it. Extremely disappointed.