Popular Sutton Coldfield 4-star Hotels

Nice clean rooms, nice staff, sadly breakfast was a let down, food ran out so had to wait for food to be cooked again.

Lovely looking building with a lot of character. Check in was smooth with great staff. Our first room was a standard room and we were happy enough with it knowing you get what you pay for, but unfortunately my bed had a huge dip in the middle. I would usually live with this but I am awaiting spinal surgery so really couldn’t sleep another night with it so we asked to move or replace mattress. (Also the room was so hot, view was literally a brick wall and there was a loud unit of something mechanical outside) staff were great and upgraded us to a better room with decent beds although all the doors looked beaten up. It had an adjoining door to the next room and our neighbours were very noisy shouty people but the room was so much nicer so we stayed put. Breakfast staff were excellent, breakfast was reasonable . We had dinner in the oak room on the first night nice vibe but the food was not good at all. White wine was served warm but staff kindly sorted it quickly when we asked. Unfortunately the food was very poor, we both had the waygu burger which was cold, tough and dry. Pretty dire for £19. We didn’t really feel like we could say anything else after the wine and the room so ate as much as we could and didn’t use the restaurant on the second night. Would not recommend. The spa was busy and small and needed a refurb. You couldn’t get a seat and it seemed a bit grubby. Staff were all lovely though.

It was a lovely stay!! Recommend it!!

Hotel is not in a bad location for trips out… But the hotel needs a lot of improvements! The breakfast buffet you are left waiting for them to replenish food items , you have to keep asking staff where are the cups for tea as none replaced there was queues because of the location of the toaster, be careful if you ask for water to be replaced in room as I was charged but then got a refund after complaining..the executive room was good but I know the standard rooms are not great. The staff were good but there needs better organisation. The pool area dated and no set time they seem to pick and choose open close times. We had quite a few issues not all mentioned here which we told reception about we was not happy and noticed other customers complaining.. we would not stay again and certainly not 4 star 3 at most .. can’t comment on spa treatments as did not use but looking at the spa I’m sure there are better ones around. Golf course 9 hole in good condition but outside hotel area need tidying up bit scruffy.

Friday 17 Nov at the Townhouse was a very pleasant surprise! A new band was playing and they called themselves Trios - I wasn't expecting such a great sound from just 3 musicians; they didn't need any other instruments and the audience loved it and so did my friends and I. Very engaging band. The atmosphere was gorgeous, and friendly staff at bar and at the door.. We are certainly coming here again as it was announced that they are at the Townhouse on Friday 24 November and on stage 11pm! What a treat.. :)

This is a hotel I definitely recommend. I went in the cold season, but the room temperature is always just right and comfortable. The hotel is kind.