Guest User
March 22, 2025
The room I was assigned was in the old building, which had no elevator and I could only climb the stairs to get to the room on the 3rd floor. I also had to turn and go up and down the stairs on the same floor to get to the room. After I expressed my dissatisfaction, they refused to change my room because it was fully booked. I told them that I had booked a long time ago and it should not have been on the fully booked list. Only then was they changed my room to the new building. I think the supervisor or the hotel deliberately arranged unequal accommodation for me, which was very uncomfortable and sad.
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