San Juan Hotels with Pools

"I really enjoyed my stay. It's a very modern hotel right in TMobil District. There's always something new to do there and enjoy. "

"DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?"

"The location of the hotel is very good. It is located on Condado Road. There are many delicious restaurants here, including several Chinese restaurants. It is also very close to the beach and casino. The hotel is clean and hygienic, and the front desk service is warm and thoughtful. We moved to a homestay in the ancient city in the next few days, and our stay was not as comfortable and convenient as this hotel. So next time I come to San Juan, I will choose this hotel again. Ctrip"

"Stayed for six days, the experience is very good, the room decoration is not luxurious, but it is very clean Surprised that there is a lot of food and delicious Chinese food"

"The staff was overwhelmingly wonderful. The beds and pillows were incredible (I'd love to order some of those pillows!) Location was great, a few blocks from anything you need, beach, restaurants, etc. Restaurant attached was wonderful, and recommended restaurants in area were fantastic. Safe neighborhood. The hotel is in the midst of a merger with the hotel next door. That was a bit confusing for the taxi driver. The only negative was the elevator was not functional to catch on the way down. So, we had to walk down 4 flights, without a railing. I have bad knees and feet, so this was difficult. And we limited the number of times we had to go down the stairs, which cramped our style. They apologized up and down about the elevator, but, there was no offer to help with the bags or to at least help with the elevator the last morning. I recommend providing they fix the elevator, put in a railing in the stairwell, and offer assistance with bags under these sorts of circumstances."

"We were put in a third storey room and there was no elevator. There was no one around to assist with carrying our luggage up the stairs. I strained my knee doing it myself. Then I had two days of having to go up and down those stairs every time I wanted to go out. Before my vacation was over, I ended up buying a cane. Not a very good way to start a vacation. The air conditioning in the restaurant was freezing cold. The location being so close to the beach was great. There were some restaurants within walking distance."

"Hood location but rooms are old and looks used and electric generator works all night long with heavy noise. Miguel from front desk exceptional"