Business Hotel Homare

It was a very poor quality facility. Check-in time was stated as 6am, so I arrived after 11pm. They opened the door for me, but they were overbearing even before I heard about my situation, and even after I explained, they said I had no common sense, saying that even if it was stated on the booking site, it would be obvious if you just used common sense. The hotel was responsible for the lack of communication with the partner (booking site) and the lack of confirmation of the information, but they seemed to genuinely think that they were not at fault at all. It felt like they were just dumping it on the person in charge because they didn't really understand. It was just irresponsible. The explanation of the hotel rules afterwards was unpleasant, as it was assumed from the beginning that I would break the rules. When I told them I had made the reservation through Tripp.com, they said, "I'll complain, so please report it too," as if it was my responsibility, and I didn't want to take the time to do so, but I would like them to at least correct the information, so I will report it. I've read past reviews and it seems they haven't improved, so I'm not sure if this review is meaningful, but the woman at the front desk when I checked out was very nice, so I think it's probably just the owner's problem, and I hope that one day they'll realize their mistake and make improvements.

Correspondence of the front desk of man was really the worst. I've read the reviews and they haven't improved. I was waiting for my turn and when I went to the reception desk, I was forced to rewrite my handwriting with a smile while laughing. I couldn't stand it because I wondered what the customer's time was all about. I'm very tired of the way you use words and attitudes, even though I have a certain amount of morals, and the guidance and behavior that I'm not asking you to let me stay at your house, and that I'm only thinking with my own standards. bottom. Amazed at his attitude, I went out on the table and tried to leave early, so I was told to talk slowly from the beginning again at my own pace and took time, saying, "Listen to what I say." I wouldn't let you stay if you didn't." I often stay at hotels for work, but this is the first time I have received such a worst response. I would appreciate it if you would do your best to support the newcomers! This is my first time making a post like this. Even after that, I was irritated while I was working, and I couldn't do anything. I wanted to use the hotel comfortably until I arrived, but I'm tired from work, and I'm even more angry and tired, and I want that person to refund the full amount. Lastly, I'd like to ask that old man what kind of person you are. ! Why don't you spend your money and stay at another hotel? ! Why don't you try training to think and talk about customers who pay more concisely? ! If there is no improvement, there will be no end to posts like this for the rest of my life, and I feel very sorry for the customers who will be involved in the future. And you will lose the most. It's a pity that the hotel room was very easy to use and clean.