Gemmalauren19
November 18, 2024
We arrived to an empty reception.. after about 20 minutes, the manager Maria turned up and asked "did I ring the number?".. what number? The number was behind another sign that wasn't obvious. Then Maria was having a conversation with her colleague that it was discussed that my family room was actually a double so I shook my head after already waiting 20 minutes with a toddler who needed a nap! Maria went "is there a problem?" Aside from her disgusting attitude and lack of customer service? Plenty thing are a problem and we hadn't even got through the door. We got in the room and it's falling apart, we even considered leaving and going to the Holiday Inn down the road but didn't fancy losing my £100. The house keeper was lovely though and apologetic. Maria on the other hand is definitely in the wrong profession as a hotel manager, literally nowhere online to complain to Travelodge themselves so I will be writing to them.