Mansfield Castle Hotel

Very strange place. There was no food on offer. Dinner was served in their sister hotel which we were told was a 2 minute walk away. It took about 15 mins to get there (as we wanted to have a drink with dinner). The food in the sister hotel was lovely. However, i was totally amazed when we were told that if we wanted a cooked breakfast, we had to go back to the same hotel!!! I asked could we at least get an egg in the morning. I was told yes, but it would be a COLD egg. I have never experienced this in a hotel before. The staff were very friendly but lack of food, especially for breakfast when you first get up in the morning, was not acceptable. Definately not worth staying in for the hassle involved.

A lovely little castle hotel a bit off the beaten path (which is not a problem, because you need a rental car to get around, anyway). Friendly and very helpful staff. Great evening restaurant!!! Breakfast was okay. And there‘s a cute three-legged hotel cat. The bar didn‘t have any cocktails and the TV was on too loud, but they had several types of Whisky. So, there‘s that. ;) We enjoyed our stay very much.

We recommend staying at this hotel had a lovely experience nice food clean staff are great and the owners are lovely people. We are going back for the new years party! Friendly place thank you for our holiday Alfie had a fab time. And compliments to the chef. Can't forget the cat haha he's very popular in the hotel haha thanks again

We elected to eat here as the restaurant in the sister hotel we were staying in wasn't open that evening. The menu was very limited. The only vegetarian option (a risotto) wasn't even vegetarian as it was advertised with parmesan shavings. I opted to have it without the shavings. It was edible but it was a tiny portion and hugely overpriced. The next morning we had to have breakfast there (because the restaurant in our hotel was still closed). It was fine but again the options were limited e.g. no veggie sausages, no hash browns, no fried bread etc. On the plus side, the toaster made perfect toast (which is rare for a hotel with a conveyor toaster!).

The hotel from the outside looked good but the grounds were tired. Inside the hotel was dated and worn out. The receptionists however were very welcoming and friendly towards you, but they did everything from bar staff to waiting to checking you in and locking the place up over night. There was no night porter either. The Owner Mr Shearer on the other hand was financially self important and thought nothing about his guests or his staff, just himself and his ego and power. He was extremely rude to both guests and staff and treats his staff unfairly. He kept a camera on the mantle piece pointing towards reception just to check that his staff were not doing wrong things, due to the lack of trust he clearly has in his staff. Everyone I spoke to in the village or surrounding areas didn’t have a good word to say about him or his 2 hotels he had and told me to steer clear. He will happily take your money to line his pockets but will not spend on the hotel. There is an old broken down car in the grounds that is making the place untidy but it won’t be taken to the scrap yard where it belongs because of course the owner still thinks it’s worth something. Maybe if it was taken to the scrapper you’d get your £50 for it. The room was a tired place that needed help. The maid never came in ever to make the beds or give clean towels or even clean the room the entire time I stayed there. The tv stand was broken that I ended up fixing, and the bushes outside the window were so overgrown they were touching the windows and banging them when the wind blew! In my opinion save your money and go else where, don’t line the pockets of someone who won’t look after his hotel.

Only one bath towel provided for a double room. Shower very slippery and no hand grabs for elderly or disabled persons. Failure to clean up the room after the first night. As for the breakfast portion of the charge it was barely minimal, just a cold buffet of dry cereal and canned fruit.