Guest User
August 24, 2023
① When I arrived at the hotel, there wasn’t even a greeter at the door. There was no guidance on where to park the car or where to check in. I had to get out of the car and go to the front desk to ask questions, otherwise I would have to drag my luggage far away after parking the car.
②After checking into the suite, we were not in the same building as the lobby. We had to go to another building. There was no one to help us drag our three big suitcases, not even to give directions!
③, tell the front desk that we have four large, two small and six small guests, and there are only three toiletries and mineral water in the room. Moreover, the room facilities are very old. There are three beds, and only one has a charging socket on the side of the bed. There are not enough charging sockets for mobile phones for several people.
④. The water in the indoor swimming pool was not very refreshing, and the staff were not very enthusiastic because it rained that day. We took a bath in the hot spring and went to the second floor to rest. We did not bring clean clothes, and we were not willing to give them hotel clothes if we wanted to change them. There is nothing to play in the rest area on the second floor, and several VR games for children are not open.
⑤. There are very few varieties of breakfast. A few stir-fried vegetables look like boiled vegetables. The milk, soy milk and coffee are all diluted with water. Moreover, the breakfast restaurant does not have air conditioning. The seats are dirty and no one has changed them.
With such poor configuration, service and food, I don’t know who gave me the courage to call it a luxury hotel! You should really check out other people’s hot spring luxury hotels to see what services they offer!
Original TextTranslation provided by Google