Guest User
March 11, 2025
I booked the room on the Trip website, but because the website does not allow separate reservations for meals, and we wanted to go out for dinner on the first night and have a buffet dinner at the hotel on the second night, I had to book the two nights separately. When I arrived at the hotel, the counter staff said that because there were group guests tomorrow, we would have to change rooms tomorrow, which means we would have to check out at 11 am the next day and check into another room after 3 pm. I reported that there was no such option on the website, and then another counter staff member negotiated it and said: It has been arranged for us, and we will stay in the same room tomorrow (thanks to the other counter staff). Another counter staff member said that we had to call them first, and then the counter staff who helped us check in said that there would only be set meals tomorrow and no buffet. Do we want to have the buffet tonight instead? (The meal ordered on the website was a buffet) but we came all the way to Taitung and planned a lot of food itineraries, and now we are really full. Later we accepted it, and just wanted to say... Can you please not be so stern! The hotel counter staff had a stern face from beginning to end. Their attitude is very important‼ ️I didn’t show any unhappiness because of your changes in dining or the need to change rooms. The purpose of going on vacation is to be happy, so just go with the flow! But because of that face without a smile, I probably won’t choose Jinlian Century Hotel next time!
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