Guest User
July 14, 2024
The first room I checked in had a strong smell. Then I wanted to change rooms. I called the front desk and explained the reason. The front desk seemed very inattentive and asked several times about the room number and room issues. Then I went down to change rooms to see if I could. When I wanted to upgrade, the front desk said it was not possible and that it was a free upgrade for the sake of a better experience for guests. So, am I not a guest? Later, I said that I would pay the difference. I thought about refunding the online order and making a new one. Then the front desk said that it could not be refunded. If I had to refund, I had to tell Ctrip myself. I said that the other Ai Feifei gave me a free upgrade, and then the front desk said that other Effies were also expensive, just fifty yuan more expensive, so couldn’t I enjoy this service? Later, they said that there was a room on the tenth floor, but The elevator can only go to the ninth floor. It's really funny. Then I'll pay for the upgrade myself. I still have the same attitude. Then when we were about to go up to the second room, the two girls at the front desk said, "I don't care what you are talking about. It's you." Is it behavior that should occur during working hours? Then I went up to call Ctrip and said that I didn't want to stay anymore. When Ctrip went to communicate with the hotel front desk, the hotel front desk said that they would change several rooms for me. I had only entered two rooms at that time. Then you work as the hotel front desk and the guest wants to change rooms. Isn't it normal? The hotel didn't pay you a salary? Since you are in this industry, do you want to destroy the hotel sign by yourself?
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