Sheraton Taiyuan

Previously, due to my bad mood during my stay, I impulsively wrote 3 bad reviews for the hotel. But after communicating with the hotel, a series of measures taken by the hotel completely changed my impression of it, and it can even be said to be a new look! The hotel staff took the initiative to contact me in a timely manner and sincerely apologized to me. Their attitude was sincere and touching. They did not shirk their responsibilities at all, but took prompt action on the issues I reported and made satisfactory improvements. What touched me most was that the hotel followed up throughout the whole process and gave me full attention. When checking in, the staff also thoughtfully presented me with a delicate welcome fruit plate. Behind this little thought, the hotel attaches great importance to and cares about guest feedback. This time, I stayed again, from checking in to checking out, every link was very meticulous and impeccable. The hotel used practical actions to interpret what it means to "turn problems into opportunities for progress", and this positive and responsible attitude is worthy of praise. Such a hotel deserves encouragement and support! This hotel must be my only choice. At the same time, I also sincerely recommend it to those friends who pay attention to service quality like me, and I believe you will also have a wonderful stay experience here.