Chateau Star River

First of all, let's talk about the service. Is there only one person at the front desk who is responsible for handling the formalities? There was only one person when I went there that day. How can one person handle check-in at such a big hotel and such a big front desk? One person answered the phone and answered for 5 minutes. There was another person handling check-in behind him. We waited like that for more than ten minutes before the processing was completed. Later, there was a deposit. They said that it could only be paid by WeChat or Alipay. How come cash is not money? He said that the refund is slow. I said it doesn't matter, I can wait. He said you'd better use WeChat and didn't say anything. How come I said I can't wait? I have to use WeChat. You don't circulate cash in Galaxy Bay? It can't be used, right? Later, I went to the room and there was a charging port at the head of my bed that didn't work. I couldn't plug it in. I asked the housekeeping staff to plug it in for me. It must be convenient to charge your phone at the head of the bed when you sleep. Then I demonstrated to the housekeeping staff that this couldn't be used. He said that if it can't be used, use something else. What do you mean by "if it can't be used, use something else"? What do you mean by "if it can't be used, use something else"? His tone was like "You are stupid. You want to charge if you can't plug it in?" You just said that the one is broken and we prepared it. Sorry, you can use the one from other places, right? What's your tone? Then there's the hygiene. There are some black debris on the bed. The toilet drain is smelly. There's always a smell coming up in the middle of the night. Not to mention the breakfast. There are only a few items. And then no matter where you go, there's a service staff who will promote our Dianping. Everyone has to say something. It's okay if one person says it, but everyone has to say that we are here to relax. You guys are very noisy and troublesome. Next is whether you can improve your service. It looks bright and beautiful on the surface, but it's dirty and messy inside. It's an old hotel. If you don't improve, you will be eliminated.

Let's talk about the appearance first. The hotel is like a majestic castle. Just looking at it gives people a feeling of high-end luxury and style. Walking into the hotel, the interior decoration is even more luxurious. The public area is spacious and bright, beautifully decorated, and the details show quality. The guest room is simply my favorite! The room is extremely quiet, allowing me to enjoy a super stable sleep after a tiring day. The layout of the room is reasonable, and the facilities and equipment are all complete and new. The bedding is soft and comfortable, lying on it is like being wrapped in clouds, and the bathroom supplies are also of high quality. The hotel's catering also brought me a surprise. The dining environment for breakfast is great, with a wide variety of varieties, Chinese and Western food, fresh ingredients, and good taste. The leisure and entertainment facilities are also excellent. The swimming pool is not only beautiful, but also clear and clean. It is very pleasant to swim in it. The hotel's location is also very convenient. If you drive by yourself, parking is very convenient, and you don't have to worry about parking spaces; public transportation is also convenient The service is impeccable. From the warm reception at the front desk, the quick check-in, the caring care of the room service staff, to the thoughtful service of the restaurant staff, every employee smiled and actively met my needs, which made people feel warm. Whether it is a business trip or a leisure vacation, Xinghewan Hotel is an excellent choice, and I will come again next time!