Chateau Star River

Very good hotel, convenient location, high-end facilities, and good staff attitude. Highly recommended

The room is large, spacious, high-end, with good sight and quiet. The only drawback is that there is hair on the carpet from the previous guests, and the hygiene needs to be improved!

First of all, let's talk about the service. Is there only one person at the front desk who is responsible for handling the formalities? There was only one person when I went there that day. How can one person handle check-in at such a big hotel and such a big front desk? One person answered the phone and answered for 5 minutes. There was another person handling check-in behind him. We waited like that for more than ten minutes before the processing was completed. Later, there was a deposit. They said that it could only be paid by WeChat or Alipay. How come cash is not money? He said that the refund is slow. I said it doesn't matter, I can wait. He said you'd better use WeChat and didn't say anything. How come I said I can't wait? I have to use WeChat. You don't circulate cash in Galaxy Bay? It can't be used, right? Later, I went to the room and there was a charging port at the head of my bed that didn't work. I couldn't plug it in. I asked the housekeeping staff to plug it in for me. It must be convenient to charge your phone at the head of the bed when you sleep. Then I demonstrated to the housekeeping staff that this couldn't be used. He said that if it can't be used, use something else. What do you mean by "if it can't be used, use something else"? What do you mean by "if it can't be used, use something else"? His tone was like "You are stupid. You want to charge if you can't plug it in?" You just said that the one is broken and we prepared it. Sorry, you can use the one from other places, right? What's your tone? Then there's the hygiene. There are some black debris on the bed. The toilet drain is smelly. There's always a smell coming up in the middle of the night. Not to mention the breakfast. There are only a few items. And then no matter where you go, there's a service staff who will promote our Dianping. Everyone has to say something. It's okay if one person says it, but everyone has to say that we are here to relax. You guys are very noisy and troublesome. Next is whether you can improve your service. It looks bright and beautiful on the surface, but it's dirty and messy inside. It's an old hotel. If you don't improve, you will be eliminated.

I really don't want to give a bad review! I like the five-star brand of Galaxy Hotel, but the experience is really not worth it! First of all, because the train arrived in Taiyuan at 7 o'clock in the morning on the day of our check-in, we arrived at the hotel at 9 o'clock. As a result, the two adults pushed three large boxes by themselves. The security guard at the door of the hotel looked at us and didn't mean to help push. There was no concierge in the lobby (I saw people wearing uniforms pushing luggage when I went out of the hotel for lunch at noon, I don't know why there was no one in the morning). The balcony view of the guest room is completely a decoration. If you want to open the door to the balcony to see the scenery, you have to ask the aunt to unlock it. The key is that you can only open a crack after unlocking it. It is said that it is for safety considerations. I think they should just seal the entire balcony. If you can't experience the scenery, what's the point of having a large balcony? When taking a shower in the hotel, the water coming out is also very small. The child is easy to kick the quilt at night. I want to let him cover a quilt alone. I saw that the spare quilt in the cupboard was spotted because of the long time. I asked the housekeeping department to add another quilt. They took a bed sheet that did not match the quilt and put it in the guest room. They tried it back and forth several times. I felt tired. Could it be that a five-star hotel is so inadequate to prepare a small spare mattress? The refrigerator in the guest room is also broken. The staff went to the next room to get one. Is there no spare one? When I came to Taiyuan, I heard that Xinghewan is one of the best areas. I think it does not meet this standard at all! The service awareness needs to be improved!