The White House

The accommodation is lauded for its cleanliness, friendly hosts, convenient location near Stansted Airport, comfortable beds, and well-equipped rooms. However, some guests found the showers too hot.

Not my first time here, and definitely not my last. Beautiful and comfy and cosy B&B very close to Stansted, the hosts are simply the friendliest people on Earth, and for a small fee, you can leave your car for the duration of your holiday. Will be back!

We have stayed at The White House pre-pandemic and had a really pleasant experience, nice room for the family, great breakfast and warm welcome. So we opted to make a return visit and stay again for a family party locally. Sadly were really disappointed this time around. 1. Disappointing that on this occasion there was no-one to greet us, the keys in a key safe and fob to enter the hotel (instructions sent by e-mail). 2. With no-one on site, issues like being locked out of our room as the door handle fell off the door when the closing the door. We reported the failed door lock by phone. To be told by the owners "we are 40 miles away and unable to resolve quickly, will have to get a friend to call in". Fortunately we had some clothing still in the car, as unable to access our room and belongings. We were local only overnight for a family party so couldn't wait. Maintenance did attend whilst we were out so we could get back in the room for the overnight stay. 3. Bedding was torn and there were holes in the main bed sheet. The Wardrobe draw missing handles and the draw not useable. Sons camp bed was unstable. 4. Iron was available, but no ironing board, when asking for one, was told one was not available and was then asked to iron clothes on the bed. 5. We booked a family room, however, got one with a separate bathroom (whilst nicely presented and well decorated for adults) for a family room with children, and no shower, was not really practical. 6. Last time we had a lovely cooked breakfast, this time a continental breakfast left in a Guinness beer fridge outside the room, plugged into an extension lead. Cereal, Toast and fruit was to be eaten in the room with 2 single beds and the double bed, with no table. 7. Tea and coffee not restocked and previous tenants usage evident (open packed of biscuits and empty sugar packets left). the jam in the fridge had butter in it from a previous stay. 8. The external photos on the website, certainly do not reflect the number of vehicles being parked on site (assume for airport parking). We would have given 4 stars after our last visit, however on this occasion the hotel was someway off that. The hotel feeling more like a Holiday in express, but also feeling unloved and leaving us really disappointed with our £145 overnight stay.