Tallinn City Apartments - Old Town

Located centrally in Tallinn's Old Town, the accommodation offers spacious, quiet rooms and commendable customer service. However, no specific disadvantages were mentioned.

Management was dishonest with me and caused me unnecessary hassle. I booked an apartment for a 2 night stay and when I saw that my apartment was on the 4th floor without an elevator, I contacted the property to cancel because I have bad knees and could not carry my suitcase up steps. When I contacted them to cancel, telling them that I cannot due steps due to my bad knees, they offered me another apartment on the “first floor” and I said that works - assuming it was truly on the first floor of the building. I already had booked a different hotel and I was fine with losing money on City Apartments but in light of their offer, I cancelled my other place since it wasn’t paid for yet. Then I arrived and upon entering the building I quickly realized my apartment was really on the 2nd floor because they call the first floor the “ground” floor. When I contacted them their excuse was that “we didn’t know you needed ground floor because you didn’t specify ground floor”. Now, I told them I could not do stairs so why would they think that this “first floor” apartment would work for me? Any logical human being would understand that no stairs means no stairs. It doesn’t mean “hotel guest can climb one flight”. I went up to the room anyway and upon entry the place smelled like sweat. It was so gross. It was dingy and worn in. I then rebooked the other hotel at the same rate as City Apartments the hotel was way nicer. I would not recommend this place. Book a hotel - it’s not any more expensive.

Cozy, clean and nice renovated apartment in the city center of the Old town. Very good location. The apartment is placed on 5th. Floor. Nice friendly staff on 1st floor. Good beds, nice kitchen, 2 nice bathrooms and one with a good sauna. If we had any question the staff answered Quick.