Serpong Rawa Mekar Jaya Hotels

I recently stayed at Swiss-Belcourt Serpong in their Deluxe Double Room for one night. Overall, the experience had its highs and lows. Pros: • The Android TV was a great feature, allowing easy access to streaming apps. • The room itself was spacious, providing plenty of comfort. • The buffet breakfast was decent, with a variety of options to start the day. Cons: • The hotel is located right next to a train rail, so the noise from passing trains was quite frequent and disruptive. • The toilet floor design was problematic. Water didn’t drain properly, resulting in small puddles that made the bathroom floor wet and uncomfortable. While the room and amenities were good, the noise and bathroom issues were disappointing. It’s worth considering if you don’t mind train noise and can overlook the bathroom flaw.

Low quality service from front desk while checking in. Was given 1 room card & I requested for 1 more card but was told to pay Rp100 ribu as deposit for the card. Only budget hotel requested for deposit for extra card but this is a so called 4 star hotel. Also I booked a Grand Deluxe room not a standard room & a monthly regular customer. For the past 2 years staying there have no issue but seems like the service going backward. Customer service is not up to 4 star rating.

I left my credit card after check in and the server promise to send it back but finally he’s gone and dont want reply my message:). In the first time for check in he help me as well. Hence, I left good review in the domestic application which he worked. But after that he just leave me with my hopeness :(

the service is very good, the location is very strategic and comfortable. Thank you Urban hotel.