Michelle_nanpuyue
March 20, 2023
The hotel is close to Tangshan Banquet, which is very convenient for eating. It is also close to Nanhu Park. The internal environment is elegant, the breakfast is rich and has local characteristics. From a hardware perspective, the hotel is perfect. But the service is simply unflattering. Let’s talk about the rooms first. We were traveling as a family and booked three rooms. Of the three rooms, only one room was given welcome fruit, and the other two were not. The shampoo and body soap in one room were top-notch. What is left by the guest; none of the consumer items in the room have clearly marked prices. Only by calling the front desk do you know what is paid; according to the hotel's instructions, you can't find the price of the soft drinks in the minibar; incense boxes and incense sticks are provided in the room. , but there were no matches, and no instructions to contact the front desk if needed; only a smoke alarm was seen in one room, but no spray. As for the service, the hotel does not have an exclusive parking lot or parking space. It shares one with the Tangshan Banquet next to it. Whether you can get a parking space depends on your luck, and the distance you park depends on your character. The front desk clerk was extremely aloof and did not smile during the whole process. Three rooms were divided into three rooms. floor, because the guest checked in too late; I encountered hotel staff (probably supervisory level) many times in the elevator, and they never asked guests to go first when going up or down the elevator. From the facilities introduced by the hotel, we did not see concierge service, full-time bellman, or valet parking. By the way, we checked in around 4 p.m., and the hotel requires that we check in after 3 p.m. . In summary, if the hotel is really owned by Tangshan Cultural Tourism Group, then it is really a mismatch in terms of software and services.
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