Guest User
February 29, 2024
Hello, I would like to rate the "Karczma Kocierz" restaurant. First of all, I would like to point out that I have known this restaurant for years and I am disgusted with the level of rock bottom it has currently reached. Our evening (4 people) in the mentioned restaurant promised to be tragic from the very entrance. From the very beginning, the level of service left no doubt. When asked about a free table, the inn team said with great amusement "if you find something free, you CAN sit down"! Having received such permission, we set out to look for available places on our own. It worked! We happily sat down and spent the next 20 minutes admiring other guests eating their meals. No one, but absolutely NO ONE, decided to approach us with a menu, NO ONE offered a hot drink. I would like to point out here that there were three other families present in the entire room. Such a number of guests should be trivial for professional staff when it comes to ensuring the comfort of the visit. Unfortunately, not in this inn. After receiving the cards brought by the shift manager who wanted to defuse the situation with a PROFESSIONAL statement "that my colleagues must have something better to do" - i.e. the four of us laughing at the bar counter, we ordered food! While writing this, I wonder why we didn't just leave(!?), which I recommend to anyone who visits this undeniably magical resort with professionally questionable service. We spent the next 30 minutes waiting for the food. Of course, he realizes that this is the normal time needed to serve quality food. It's a pity that the waiters did not want to maintain the above-mentioned quality but behavior. The waiter asked with amusement "Who wanted the trough" (sic!). He added a similar indiscriminate comment to every other meal. Just meals? Tasty. But spiced with the atmosphere of disgusting embers fired at us, they tasted SO SEE! Let me give you such a primitive summary, maybe it will reach the person responsible for this juvenile circus who currently works there. After enjoying the laughter of the employees and the tasty food, we decided to ask about the bill. (Of course, if someone would like to order something at home, e.g. a drink, it's not in Karczma Kocierz, here no one cares what the guest wants at the moment) Getting the bill was much more difficult than the entire path we had traveled to this point with this vulgar team. After 20 minutes of meaningful glances from our entire FAMILY OF FOUR, incidentally the last guests present in the room, a tall blond gentleman appeared and asked, "Do we want anything?", maintaining the remnants of good humor, we asked for the bill and to pack up the food left on the table. Now we come to the FINAL! The above-mentioned blond nonchalantly said through laughter, "I'll bring you the plastics and you can pack them, it'll be best!" THIS IS DONE EVERYWHERE!” The biggest shock of the evening! I wanted to point out his behavior to the shift manager, but be careful! The SHIFT MANAGER herself brought us these PLASTICS and instructed us to "pack it up". N
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