Mercure Hotels in Tashkent

Good location, close to transportation and attractions, convenient for travel. The room has an exotic style, comfortable bedding, but the facilities are a bit old and there are few sockets. The service staff has a good attitude, but the response to individual needs is slow. The catering is unique, but the breakfast variety lacks variety. The hygiene is generally good, but the corners are not clean. Overall it is acceptable, but there is still room for improvement.

I have stayed at this hotel several times over the past seven years. The last time was in December 2024. The degradation of the infrastructure and the decline in service quality have become noticeable. When the temperature outside is below zero, the rooms become very cold, and a conventional wind is formed due to poor window insulation. The situation can be corrected by setting the air conditioner to high heat, but this dries the air very much, which is why you wake up with a headache in the morning. The quality of cleaning of public areas has sharply deteriorated. The toilets on the first floor are frankly dirty, there are stains on the floor and walls, especially in the area of ​​the urinals, and an unpleasant smell. The napkins offered for wiping hands after washing are of poor quality. The hotel clearly needs repairs and renovation. And, for starters, improved management.

Iconic building! The interior of the hotel is a little dated but that's part of the experience. If you're looking for modern luxury, go elsewhere; if you're looking to stay in one of the most fascinating buildings in Tashkent, this is it!

Let me talk about the hotel booking first. The booking was for 8/19, and it cannot be changed on 8/10. Whether you stay or not, you have to pay the room fee. Normally, there is no problem, but if there is force majeure, such as flight cancellation due to weather, the loss is all the guests, and the hotel has no loss. I provided proof of the airline's weather reasons, but the negotiation was fruitless, and I lost one day's room fee. The funniest thing is that I booked 4 nights, and I have to stay for the remaining 3 nights, and I can't refund it. If I don't stay, I will be deducted directly. Is this an overlord clause? I don't know how Ctrip negotiated the agreement with the hotel and the agent. Are foreign hotels so strong? I hope that domestic customers will not be taken advantage of. Ctrip still needs to improve in this regard. Of course, Ctrip's customer service attitude is still good, actively communicated, and finally gave 100 yuan in compensation. Let's talk about the hotel itself. The hotel is in the downtown area, relatively close to the square and shopping center, and you can walk there. But the room is a bit small. The deluxe room is 33 square meters, but there is only one room, one bathroom and one cupboard. I estimate it to be about 28 square meters (room and bathroom 5x5 + 3 square cupboard and bathtub). The facilities are relatively simple. The basin is relatively small overall. The bathtub is a bit narrow and not wide enough. People who are a little fat can't move around. The sound insulation is poor. The sound of various cars on the road at night can be heard clearly. The breakfast is very Western style, which Chinese people may not be used to. There are many varieties of cheese, various sweet local cakes and fruits, which I feel I can't eat. Compared with the room rate of nearly 1,000 yuan a day, I feel that the cost performance is indeed not high. I have to question whether I will stay here next time❓

The room is good, and the breakfast is super delicious. The tea is good, the coffee is good, there are many fruits, many dried fruits, and many dishes. The room price is not expensive, and you can communicate in English or through translation software (Russian). You need to take a taxi to get out of the city, and the taxi fare is cheap.

This hotel is close to the airport so it was comfortable. And the restaurant is good and offered me very reasonable price

Bathrobes and toothbrushes only upon request. Boiling water was pouring from the tap in the room, they came to fix the problem at 11 pm. So you check in tired and can't wash properly, and at 11 am repairmen are breaking into your room. I moved out the next day, didn't even stay for breakfast. A separate joke is the revolving door on the first floor, which a special man turns. And he doesn't help guests get their suitcases out of the car, he just turns the door. They shouldn't disgrace the name of a normal chain, the only thing from Radisson in this hotel is the name.

It's almost exactly the same as the reviews on Google Maps. But it's not the worst evaluation, and it's going to be a bit of a mess. If you are a smoker who doesn't care about neatness, you can probably be satisfied and sleep well. It's not unhygienic and it's not that clean.

Checking in was a nightmare I booked the hotel to stay 2 night before flying back to London. I checked in with my new wife as we just got married and the hotel reception demanded that we need a marriage certificate to stay at their hotel as my wife was Uzbekistan citizens and me being Uk. The reception was very rude unhelpful and even I was telling them that I am with my wife they didn’t want to check me in I found this very upsetting as I said if my girlfriend or female friend, wife was another nationality they won’t ask me for anything after talking to some fake managers that came to the reception they had to make so many phone calls to some places and after 45 minutes of waiting at the reception desk finally they checked us in was terrible no apologies was offered from 4-5 staff that had dealt with us 2 we’re supposed to be management which am not sure I feel they lied. I wasn’t happy at all with this from such a large hotel chain which I have used them in other locations. Room was good sized clean but service in general was poor for such a new hotel. Even morning breakfast staff no one ever said good morning or anything. There was no security at the front door ever when we came in or left the hotel to see local tourists attractions. Avoid the bar too expensive and cocktails weren’t great head to local restaurants for cheaper drinks. It’s a shame I can’t rate the service less than 1 stars if I could I would rate the service 0 stars. We stayed at the Wyndham in Tashkent as well with my wife didn’t have issues and staff there were fantastic.