JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
No. 4 of Premium Hotels in Surabaya
Jl. Embong Malang No.85-89, Kedungdoro, 60261 Tegalsari, Surabaya, East Java, Indonesia
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We Price Match
Last booked 42 mins ago
Highlights
Airport pick-up available
Free parkingGreat views
Varied breakfast
Ideal locationShow more
Amenities
Restaurant
Sunbathing area
Outdoor swimming pool
Sauna
Massage room
Executive lounge
Gym
Private parkingFree
All amenities
Property Description
Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from heritage landmark of Kota Lama Surabaya, Tugu Pahlawan and Sunan Ampel Mosque. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.
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9.3/10
Bagus recomended hotel di Surabaya hotel sangat nyaman dan very clean, staff sangat baik baik
All 372 reviews
Surroundings
Airport: Juanda International Airport
(19.2 km)
Train: Surabaya Pasar Turi Train Station
(1.7 km)
Train: Surabaya Gubeng Train Station
(3.6 km)
Landmarks: Saint Vincent A Paulo Catholic Church
(360m)
Landmarks: Fun World - BG Junction
(410m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
11
Three Bedroom Residential Suite, Executive Lounge Access
1 King bed and 2 Single bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability
6
Deluxe King Room
1 King bed
42m² | Floor: 5-14
Has window
Private bathroom
Bathtub
Refrigerator
Toothpaste
Check Availability
11
Two Bedroom Residential Suite, Executive Lounge Access
1 King bed and 2 Single bed
126m² | Floor: 4
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
King Room With City View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Doorbell and phone alerts
Check Availability
7
One Bedroom Suite, Executive Lounge Access
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Executive Junior Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Executive Deluxe King Room
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
7
Chairman Suite
1 King bed and 2 Single bed
Has window
Smoking Permitted
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Junior Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Deluxe Premium Room
1 King bed or 2 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Toothpaste
Curtains
Check Availability
6
2 Double Beds, Guest Room
2 Double bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Deluxe Premium Twin Room
2 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Toothpaste
Curtains
Check Availability
8
Executive Deluxe Twin Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Guest Room, 1 King
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Deluxe Premium King Room
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Toothpaste
Curtains
Check Availability
7
Presidential Suite
1 King bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Premium Room, Twin Bed
2 Single bed
Has window
Non-smoking
Private bathroom
Toothpaste
Curtains
Electric kettle
Check Availability
6
One Bedroom Residential Suite, Executive Lounge Access
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Premium Room, King Bed
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Deluxe Twin Room
2 Single bed
42m² | Floor: 5-14
Has window
Private bathroom
Bathtub
Refrigerator
Toothpaste
Check Availability
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Guest Reviews
9.3/10
Great
372 reviews
29 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 7 months.
- Cleanliness9.3
- Amenities9.0
- Location9.4
- Service9.6
Average for similar properties in Tegalsari
Review summary
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Location: The hotel is strategically located in the city center of Surabaya, providing convenient access to shopping malls, restaurants, and transportation links, including proximity to the airport.(based on 64 reviews)
Travel with YY
September 20, 2025
The JW Marriott is a next level from the others Marriott hotels. The friendly staff, various of food options in breakfast and countless points had made my stay a wonderful one.
wngclnceline
August 10, 2025
Albeit being a bit dated, the service was very warm and the breakfast selection was awesome!
Everyone had smiles on their faces and it was a very welcoming stay in the heart of the city.
Pollen
October 26, 2025
Good hotel, if you are on business travel, this place will take care of everything while you can concentrate on you and work.
Georgie21
June 30, 2025
The service was outstanding! Lovely lovely staff. The breakfast was also amazing and they made special things for gluten free. The pool and some of the facilities are a bit dated but still nice.
Allesandro
May 16, 2025
Bagus recomended hotel di Surabaya hotel sangat nyaman dan very clean, staff sangat baik baik
yosk
April 7, 2025
Was offered and took the upsell to one tier above what I paid for. Overall stay was pleasant with good service, though the breakfast buffet felt it could have sourced better fresh produce suppliers in some parts like vegetables, dairy, and carbs. The pastry section was really good and the coffee was also good. Last but not least, the swimming pool had a couple of caterpillars near the greens and makeshift waterfall feature. Those suprised the kids a bit, but they didn't scare them much, still had fun.
Guest User
October 23, 2025
I had one of the best bday celebration at JW Marriott Surabaya, staff were providing great service, thanks to Ms Mia, Ms Indah, Mr Agung and all the team
Jamal H
February 25, 2025
Stayed at the Executive floor. Great service by staff all around. Great food & beverages served at the Executive lounge. Meticulous housekeeping.
If only one feedback, the hotel could go for a refresh as the rooms & common areas look a bit tired.
Services & Amenities
Most popular business facilities
Restaurant
Sunbathing area
Outdoor swimming pool
Sauna
Massage room
Executive lounge
Gym
Private parking
Free
Priority airport pick-up
Additional charge
Car rentals
Bar
Nightclub
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Playground
Free
Kids' club
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Restaurant
Outdoor swimming pool
Executive lounge
Gym
Bar
Conference room
Multi-function room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Additional charge
Transportation
Car rentals
Shuttle service
Free
Station pick-up service
Additional charge
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Business services
Conference room
Additional charge
Business center
Fax/copying service
Additional charge
Wedding service
Multi-function room
Multimedia display system
Front desk services
24-hour front desk
Concierge service
VIP check-in service
Safe at front desk
Luggage storage
Wake-up call
Languages spoken
English
Chinese (Mandarin)
Indonesian
Malay
Food & drink
Snack bar
Bar
Lobby bar
Room service
Public areas
Elevator
BBQ
Additional charge
Picnic area
No smoking in public areas
Smoking area
Garden
ATM
Executive floor
Executive lounge
Health & wellness
Gym
Massage room
Sauna
Sunbathing area
Full-service spa
Thalassotherapy
Beauty and makeup
Yoga session
Activities
Nightclub
Cleaning services
Clothes dryer
Clothes steamer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for children
Children's meals available
Children's toys
Playground
Free
Kids' board games/puzzles
Kids' club
Accessibility
Pool ramp available
Stair-free main entrance
Accessible rooms available
Safety & security
First aid room
First aid kit
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 6 years old and under | IDR 605,000 (approx. SEK 346.85) per person per night Extra crib: Free |
Children 7 years old and over | IDR 605,000 (approx. SEK 346.85) per person per night |
Breakfast
StyleSet menu
Opening hours[Mon - Sun] 06:00-10:30 Open
| Age | Fee |
|---|---|
Children 17 years old and under | IDR 164,000 (approx. SEK 94.03) per person |
Adult | Set menu:IDR 328,000 (approx. SEK 188.05) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2002
- Renovated: 2016
- Number of Rooms: 407
Phone:+62-31-5458888
Email:surabaya.reservation@marriotthotels.com
Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from heritage landmark of Kota Lama Surabaya, Tugu Pahlawan and Sunan Ampel Mosque. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.
Frequently Asked Questions
What are the check-in and check-out times at JW Marriott Hotel Surabaya?
Check-in time at JW Marriott Hotel Surabaya starts at 14:00, and check-out time is by 12:00.What are the check-in and check-out times at JW Marriott Hotel Surabaya?
Does JW Marriott Hotel Surabaya have a pool?
Yes, JW Marriott Hotel Surabaya has a swimming pool for guests.Does JW Marriott Hotel Surabaya have a pool?
Are pets allowed at JW Marriott Hotel Surabaya?
No, pets are not allowed at JW Marriott Hotel Surabaya.Are pets allowed at JW Marriott Hotel Surabaya?
How much does it cost to stay at JW Marriott Hotel Surabaya?
Room prices at JW Marriott Hotel Surabaya vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at JW Marriott Hotel Surabaya?
How to get to JW Marriott Hotel Surabaya from the nearest airport?
The nearest airport is Juanda International Airport, located about 40 mins from hotel by car (19.2 km) away.How to get to JW Marriott Hotel Surabaya from the nearest airport?
What’s the cancellation policy at JW Marriott Hotel Surabaya?
The cancellation policy at JW Marriott Hotel Surabaya depends on your room type and booking terms.What’s the cancellation policy at JW Marriott Hotel Surabaya?
Does JW Marriott Hotel Surabaya offer airport transfers?
Yes, JW Marriott Hotel Surabaya provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.Does JW Marriott Hotel Surabaya offer airport transfers?
About This Property
| Nearest Airport | Surabaya Airport |
|---|---|
| Distance to Airport | 24.89KM |
| Nearest Train Station | Surabaya Pasar Turi Train Station |
| Distance to Train Station | 1.69KM |
| Average Price From | SEK2399 |
| Hotel Star Rating | 5 |