Sheraton Surabaya Hotel & Towers
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tegalsari
Sheraton Surabaya Hotel & Towers
No.4 of Premium Hotels in Surabaya
Jl. Embong Malang No.25-31, Kedungdoro, Kec. Tegalsari, Kedungdoro, 60261 Tegalsari, Surabaya, East Java, Indonesia
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Highlights
Varied breakfast
Airport drop-off available
Sparkling clean
Lots to do
Ideal locationAmenities
Tennis court
Multi-function room
Conference room
Executive lounge
Cafe
Private parking
Children's pool
Gym
All Amenities
Property Description
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.
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9.2/10
Greathospitality is really good, the room alsonnice, i love the food there
All 118 Reviews
Surroundings
Airport: Juanda International Airport
(19.8 km)
Train: Surabaya Pasar Turi Train Station
(2.4 km)
Train: Surabaya Gubeng Train Station
(4.2 km)
Landmarks: Fun World
(120m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Premium King Room with City View
1 King bed
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
6
Royal Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
6
Presidential Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Two Bedroom Apartment
1 King bed and 2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Ambassador Suite
2 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Junior Suite
1 King bed
42m² | Floor: 25
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
4
Club King Room
1 King bed
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
3
Deluxe Two Double Room (Newly Renovated)
2 Double bed
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
One Bedroom Apartment
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Premium Twin Room with City View
2 Double bed
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Three Bedroom Apartment
2 Single bed and 2 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Executive Suite
1 King bed
80m² | Floor: 25-26
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
4
Club Twin Room
2 Single bed
Has window
Air conditioning
Bathtub
Minibar
Doorbell and phone alerts
Check Availability
3
Deluxe King Room (Newly Renovated)
1 King bed
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
4
Premium Room City View
1 King bed or 2 Double bed
Has window
Air conditioning
Bathtub
TV
Daily housekeeping
Check Availability
Deluxe Suite
1 King bed
64m² | Floor: 20-24
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Deluxe Room
1 King bed or 2 Double bed
36m² | Floor: 14-18
Has window
Air conditioning
Bathtub
Daily housekeeping
Toothpaste
Check Availability
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Guest Reviews
9.2/10
Great
118 reviews
Verified Reviews- Cleanliness9.2
- Amenities9.1
- Location9.4
- Service9.2
Average for similar properties in Tegalsari
AI Summary
Sheraton Surabaya impresses with a diverse, satisfying breakfast and excellent facilities. Guests appreciate the cleanliness and convenient location. The friendly and efficient service adds to the positive experience.
Bk_Em
October 16, 2024
I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern
Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 
Guest User
March 19, 2025
Hotel is grand and room is big and spacious.
Staff are really friendly and helpful. Will definitely go back again
Anonymous User
February 24, 2025
Everything wonderful and I had a great stay. Would be even better if there’s a dehumidifier in room.
Guest User
February 19, 2025
Great location for foodies. Hotel is linked to very huge shopping mall with plethora of restaurants and cafes serving myriad of good food at very reasonable prices. Also lots of shops selling wide variety of items
Jianing Neo
December 24, 2024
Was suggested to upgrade to junior suite by a very pleasant lady at the front desk.
I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve)
The other staff at the hotel are really friendly , always greeting customers with a smile.
The amenities provided at the hotel are really sufficient too
Aulia Nisauz
February 12, 2025
hospitality is really good, the room alsonnice, i love the food there
Dwi Wahyuningrum
July 6, 2024
Booked this hotel for a short family staycation in last minutes, but none of the staff inform us on the gardening project that caused children pool unavailable during my stay period.
Nurra Ixora
August 28, 2024
Very accessible to hotel as its linked. Friendly customer service. Only the massage and spa ambience could be better. The music was too loud and the vibes didnt feel cosy at all.
Services & Amenities
Most Popular Amenities
Tennis court
Multi-function room
Conference room
Additional charge
Executive lounge
Cafe
Private parking
Additional charge
Children's pool
Gym
Additional charge
Kids' club
Restaurant
Priority airport drop-off
Additional charge
Car rentals
Priority airport pick-up
Additional charge
Bar
Wi-Fi in public areas
Free
Spa
Additional charge
Tour and ticket booking service
Massage room
Outdoor swimming pool
Luggage storage
Currency exchange
24-hour front desk
Conference room
Gym
Restaurant
Bar
Spa
Outdoor swimming pool
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, IDR 50,000 (approx. AED 11.08) Per stay. Reservation not needed.
Private parking
Additional charge
Valet parking
Additional charge
Transportation
Priority airport drop-off
Additional charge
Car rentals
Priority airport pick-up
Additional charge
Shuttle service
Additional charge
Business Services
Multi-function room
Conference room
Additional charge
Fax/copying service
Additional charge
Coworking spaces
Multimedia display system
Wedding service
Front Desk Services
Safe at front desk
Concierge service
Wake-up call
VIP check-in service
Tour and ticket booking service
Lockers available
Express check-in and check-out
Luggage storage
Currency exchange
24-hour front desk
Languages Spoken
English
Chinese (Mandarin)
Indonesian
Food & Drink
Cafe
Snack bar
Room service
Bar
Public Areas
Shopping mall
Executive lounge
Smoking area
ATM
BBQ
Additional charge
Elevator
Garden
Water purifier
Health & Wellness
Tennis court
Gym
Additional charge
Spa
Additional charge
Yoga session
Massage room
Foot bath
Beauty and makeup
Cleaning Services
Clothes steamer
Clothes dryer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for Children
Children's pool
Kids' club
Children's meals available
Children's toys
Books and videos for kids
Kids' board games/puzzles
Accessibility
Braille signs
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Pool ramp available
Handrails on stairs
Safety & Security
Security personnel
First aid room
CCTV in public areas
Intruder alarm
Smoke detector
Fire extinguisher
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
| Age | Fee |
|---|---|
Adult | Buffet:IDR 312,180 (approx. AED 69.17) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1995
- Renovated: 2020
- Number of Rooms: 348
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.