Alma Boutique Hotel & Lounge

Was super nice and the lady was super friendly

To summarise, the only good thing you can say about the place is the location. Except for that, everything else was below standard. We came a whole family. Occupied 3 rooms. None of the rooms were cleaned. We needed to request new towels to be brought especially. When we asked why there are no cleaners, they said that it's difficult to find someone to clean on Saturday. On Sunday, the cleaner left at 1700 and didnt make it to our rooms. The rooms are spacious and designed very nicely, but the rooms aren't taken care, so it's all dirty and rundown. The roof area is closed. The bar/restaurant isn't working. The outside area isnt clean. We asked them how come this hotel is rated 5*,thier answer was that it's eastern standards and we shouldn't evaluate it by European standards. But the worst thing was that there is a club right under the hotel which plays heavy trans music ALL Friday night AND Saturday morning! Same was Saturday night until the very early hours of Sunday. So, if you are looking for a great location, you'll get it. All the rest... Don't expect much.

My parents recently stayed at this hotel. When they booked, they were told the rooftop and restaurant would be open. My parents, in turn, overlooked that the hotel was dark and miserable, and thought that if the rooftop was open it would be acceptable. They arrived to the same miserable hotel where unfortunately the rooftop and restaurant were not open per their expectations. To make matters worse, they received an early check-in at 12pm instead of 3pm. The hotel staff charged them for the early check-in eventhough they specifically said they would not at the time of booking. When my parents complained the hotel were inflexible. This despite the fact that the reservation was for 12 nights prepaid. Lastly, on check in they wanted to charge an additional 300 shekel per day incase of any breakages. Besides the fact that the charge is, in and of itself is completely outrageous, the room is in such bad condition that everything is broken anyway. This is not a nice property and the staff’s attitude is anything but welcoming.