Guest User
January 31, 2023
I booked 4 weeks ago, specifically asking for the family room, it arrived and they gave me something else that costs double!!! After 10 hours of travel and a scheduled reservation, their option is to pay double or leave!!! This was what their receptionist Judith Ramirez told us, confirmed by the manager Rosy Castillo and even the owner Agustín. The lack of seriousness and commitment is incredible. I have children and a sick elderly person. They don't care. In a malicious way, all they want is for you to pay more, they don't offer solutions, they even acknowledged through the manager Rosy Castellanos and Judith Ramirez at the front desk that this happens to them all the time!!! How???? Is this acceptable in a "serious" hotel? Incredible!!! Since there were no other hotels, because I told them if they find a place for me to stay with my family, I'll leave, and it wasn't clear, we had to stay there, PAYING MORE! In other words, without respect and responsibility for the reservation made. And well, I'm leaving photos of the hotel that needs a lot of attention. Aa ...
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