Four Seasons Resort Jackson Hole

We visited with a large family group, and they made no effort to put us next to or near each other. We have two small children and we’re out on the second floor while their grandparents were on the seventh. The second floor feels like a dungeon, our window was right next to the street and somehow all of the natural light was obstructed by the trees but still allowed for people to clearly see us driving by. The suite we booked was not as pictured online and significantly smaller. We asked to be moved closer to the grandparents. They told us they had a room with two double bed with a view on the seventh floor. When we arrived at that room we found out the view was of the front entrance driveway. Also the bathtub doesn’t work. They only gave us $500 hotel credit even though the room we are in is a significant downgrade from what we booked (we are staying 4 nights total). Overall, not impressed with this experience. The rooms with a valley view seem like the only tolerable rooms for the prices they are charging. This does not feel like the luxury experience I’d expect from a four seasons.

Exceptional location, facilities and customer service. The concierge, front desk personnel, restaurant facilities were exceptional.

this is a very nice hotel. I love staying at The Four Seasons. It’s always what you’re expecting. Great service clean and nice rooms. The restaurant is excellent. Very impressed with the food. We are able to enjoy ourselves in this nice clean hotel.

Great location in Teton Village right in between the mountains with all the activities nearby. We have stayed in about six FS properties and this was by far the on the lower scale. Service and overall Four Seasons experience was not up to the par. Rooms were clean, big enough and comfortable. There was lack of energy in general with exception of a few folks. The front desk check in and out was more like a transaction. We dined at Handle Bar every day for break fast and every it seemed like a very basic restaurant. We were told they are opening steak house on July 14th and Handle bar is kind of fill in for food until time being. Had to wait a long time one of the days to get someone attend to us. On a positive note, a few of the folks made our stay a bit pleasant - Felix and Peter at front desk, Ava in housekeeping, Ben and Peter at Bell desk. Outside of this not a whole lot to mention.

Was able to take my mom here for drinks on the deck on her first retirement trip. The bartender definitely meets the Forbes 5 Star standards. Thank you for an enjoyable summer evening in Teton Village. Will definitely come back when in town again.

Stayed in a 1 bedroom resort view suite with 2 adults and 2 children for 5-6 nights. Room: While cozy at roughly 800sf, the room was pretty well designed with a large mud-room type foyer and 2 full baths which is key for a family of 4. The fireplace serves nicely to dry out ski gear. The only complaint is the incredibly dry air in winter months. I only wish they could humidify the air more. Housekeeping: No big complaints. As long as you use the App and tell them exactly what you need. On day 1 they were still cleaning our room at 4:30pm, after we arrived back, tired from the slopes. That was annoying. But after that, we just used the app to specify the times we needed them and it was no problem. Service: Mostly excellent service. The manager at the Handle Bar recognized me by name even during a busy lunch rush. And the manager at the Omakase went out of her way to get us last minute reservations. Even the valet offered us a ride to Teton Thai (when he saw we were going to walk) as we didn’t know rides were available. The only hiccup was at Check In. It lacked the hospitality of other FS check ins we’ve experienced. Usually it is a peaceful and welcoming time after a long journey - this one felt transactional and the lobby was crowded with crying babies. I wish they had a separate area for Check In. Ski Concierge: the people were great and it’s super convenient to have rentals and storage on site. However, for snowboarders, they did not have enough children equipment so we had to go next door to rent gear. Not a great FS experience to have to go next door. Concierge: we did not utilize the concierge too much. But, the concierge helped us book a Yellowstone Snowcoach Tour of Old Faithful. It was outsourced to Scenic Safaris and this was not a tour that should be associated with FS standards. So beware of what tours they book you with. Room Service: overall, excellent. They even helped pack several to-go breakfasts for us when we had to leave early in the morning for tours. Restaurants: Handle Bar is great for lunch. Ascent Lounge has a solid dinner/tapas type menu. The Westbank Grill was great for breakfast and dinner. Overall, food was solid. 80 Proof: they had a speakeasy bar which was awesome. The 2 guys there explain every drink and provided a special evening. Overall: a great property. While I could tell some employees were seasonal, I think everyone was well trained and doing their best. This was my 3rd FS stay this year (Oahu, Tamarindo) and JS was my favorite this year.