Kona Village A Rosewood Resort

The room is very beautiful and very unique. Compared with Four Seasons, I recommend couples to come to Qili. The environment outside the room is very good. You can reach the sea in two steps. The front desk service attitude is good. Overall satisfied

The room facilities and scenery can be said to be top-notch in Hawaii, but the hotel service is incredibly bad. The front desk staff was arrogant and rude (I don't know if it was racial discrimination). They did not inform me of the credit card authorization when I checked in, and charged 2 authorizations of 400 and 700 US dollars. The money has not been recovered yet. When I checked out, I needed a shuttle bus to go to the villa to pick up my luggage. I called for 25 minutes but no one answered. Later, I called the room service staff to call the shuttle bus. There are 2 restaurants in the hotel. The service staff in the light meal restaurant is relatively friendly, while the service staff in the formal restaurant is very rude. You have to pour water/wine by yourself. After the appetizers, the champagne was not served. I suggest that babies who can't stand being bullied should not go there, because they will really be bullied by the staff inside. Also, the snacks in the room minibar are expired.

Rosewood Hotel has a good reputation and the price is here. Overall, the service is pretty good. Maybe because it is a foreign tourist, I don’t think it is particularly good. However, the hardware conditions and design are very strong. You can also see posters on the beach. I always know that it is a must on the big island. I stayed at Guili Hotel because I hope the restaurant can have more variety, but for now the best thing is that there are many activities and you can have a good time without leaving the hotel.

Service is average, facilities are good