2-Star Hotels in The Woodlands

I booked through hotels.com and was asked for a CC at check in for incidentals, which is normal. I was given a piece of paper to put on our dashboard. A $20 hold was placed on our CC. At 1:30am I received a text that a $10 charge had been hit our CC. I inquired about the charge at check out the next morning and was told this was for parking and should have been told at check-in. She stated the fee is also on the website. It is not. The hotels.com website states ”parking available” and ”self parking” is listed in amenities. There is nothing about a fee. This is a no-frills hotel with a very small, unsecured parking lot. So, just a heads up there. Our room was very spacious and clean (King with couch). The bed was comfortable. The bathroom had a very nice large shower stall with pump bottles of shower gel, shampoo & conditioner. I really liked this as it's economical for the hotel and convenient for the guest. There was not a blow dryer in our room but I was able to get one from the front desk. The A/C was a problem. There is not an option to keep the fan on so the air circulates. The room would get stuffy & hot when the A/C was not blowing so we didn't sleep very well. A ceiling fan in the room would have alleviated the issue. The hotel is located very close to the highway so expect to hear a lot of traffic noise. Bring ear plugs if you're a light sleeper. Breakfast was so-so. The area is small and not enough seating. The check-in staff were very friendly - the check-out, not so much. I have a feeling she gets asked often about the sneaky parking fee since the check-in staff did not mention it. Had we not received a text in the middle of the night, we wouldn't have known we were charged for parking until we received our credit card statement because we usually take advantage of 'express check-out' without going to the desk.

This location has been my home while I search for a new one. The staff here are great, accommodating and professional. I like the location because it's not too close to the freeway noise. My favorite thing here is the no charge for doing laundry and there are enough machines so not a long wait if there is one I would recommend Candlewood and I have to all my family and friends.

Pros: Comfortable bedding, plenty of drawers. Cons: One set of reading lamps over the bed didn't work and the fixtures were loosely attached. Rust on the two light fixtures in the bathroom, plus shower light was out. Two bugs found and some strands of long hair attached to the walls of the shower Had a stomper above us late at night and very early in the morning. Room located near the balcony and could hear front desk conversations along with other travelers and phone conversations. Surprisingly, had to put a $40 deposit for ”just in case”, but would be refunded in a few days--no mentioned of this charged when booked. If you stay more than one night, be sure to notify front desk if you want to have your room clean; otherwise, it will remain the same until you leave, I guess. In the bathroom, a chunk of wood was missing from the bathroom door frame exposing the sheet rock. The bathroom's exhaust fan made a loud screeching noise when it was turned on for several minutes.....bearings worn out? I can only speculate that booking this room through a website resulted in poor room assignment. The Marriott caliber did not meet my expectations, and I won't be returning to this hotel. Absolutely disappointed. I hope this is not a practice of hotel management in treating customers with sub standard accommodations by booking through independent trip websites. I

I’ve made my way to pc ok WiFi’s good! I was able to work from my room minus no breakfast but that’s ok a lovely young lady cantrina she called shortly after I enter my room to see if everything up to my standards and yes it was thanks! I also was able to get fresh towels and she was really busy with ringing busy phone line and other guest walking in she never stop smiling keep up being a Phenomenal woman! My room was nice and clean and cozy cantrina stay bless love.❤️

Week-day evening hostess / bartender, Makela, is so polite, pleasant and friendly. She knows her guests by name! Also, the late-night / early morning front desk associate, Chad (?), is very helpful and professional. He was full of recommendations and assistance to make your stay wonderful. Room was very clean. Many television stations for your enjoyment. Evening dinner and breakfast had something for everyone. Free parking. Gas station is close for refueling your vehicle. (I apologize if I did not spell the names of the two associates correctly.)

It was a beautiful hotel, clean, friendly and good food. The pool and gym were nice. The staff went above and beyond. The room was very nice and clean. I would definitely stay there again on my next visit to Texas.

Stayed at this location during a tour of a nearby corporate office location. Room was immaculate when I showed up, and everything was in order. Upon check-in, I was given vouchers for free drinks during happy hour, and felt welcomed by the front desk and other present workers. Roughly 4 hours after checking out I attended a lunch event, and remembered that I had forgot some articles of clothing in my room. I called the front desk to see if they could find them as I had to drive to Waco shortly, and was told ”we will take a look, and ask housekeeping if they've seen anything.” A short 20 minutes later, and I got a call back from the front desk saying that they had found my things and they were waiting at the front desk for me to pick up. I got there, and retrieved my items, and was told that Josh in housekeeping was the man who made it all happen. That said, thank you to the front desk staff for starting the search for my belongings, and an even bigger thank you to Josh for finding them, recovering them, and putting them aside for me to pick up. Excellent service, and amazing people are present here. 10/10

Well kept hotel in a terrific location. Our suite was big and comfortable. A big thank you to Lee Lawson, a supervisor at the hotel who I observed to be helpful and very friendly, even while working over Christmas. Marriott could use more staff like him. I am perplexed by some of the reviews and question whether there might be a mix up with another Residence Inn within a mile in location. Having stayed in both hotels, it seems this is the nicer and updated of the two. But our stay in the other Residence Inn was several years ago. I highly recommend the Residence Inn Market Street.

Amazing staff and Donald was so nice . Enjoyed each day at the hotel

extremely expensive for 3* hotel, everything is very simple and breakfast is quite bad besides there was repair works on-going in the hotel!! and the room rate includes breakfast for 4 person and hotel does not give an option to get the room without breakfast, eg if you stay 1 then you keep paying breakfast for 4 .. in the room there is only 1 bed and sofa.. and it is not new property.. other negative issue is, the windows are locked and not allow to open them! shortly, they are selling simple road motel type as 3*.. there is even no reception!!!