No 15 Ermou Hotel

All good except yesterday the cleaning services late and don't cleaning the room.

We will NOT come back! We booked a 4 night stay online. We chose the best room available "Executive Suite". Since our flight landed past midnight, I emailed the hotel to make sure that their reception was open. No reply. I later emailed again to request a late checkout, stating that I'd be happy to pay if there is availability since our outbound flight was a midnight flight but again no reply. When we came in we got an Executive Suite but an accessible one. One that is configured for people with special needs. What that meant was that the bathroom facilities were lower, the sink was very low and hard to use for a person who stands and the absolute worse thing was a shower without a door so one could access it with an assistant or wheel chair. This also meant that every shower flooded the room. We were two people who had to use a shower and bathroom while walking in puddles. As we entered the room we requested an alternate. One was no not available. It is customary in other hotels to inform the customer when booking. For this experience we will not return and I caution you to save your good money and go elsewhere! I don't want a 'thank you for the feedback' nor an apology! Since you decline fixing it when we were there. If you, the hotel, truly want to stand behind your product then issue us a refund. Not credit as I won't be back to the area.

Dear readers, I have been traveling for more than 25 years and have seen many different hotels, rules and also policies. Unfortunately, Ermou Hotel No. 15 in Thessaloniki is by far the worst hotel I have been in contact with in terms of customer service. I accidentally booked the hotel for 2 nights while looking for my summer vacation. When I contacted the hotel by phone and in writing 5 days before arrival, they said sorry, we can‘t cancel the reservation. Not even my request to postpone the 2 days so that I can go on vacation for a week in the summer season was rejected on the phone without checking anything. I cannot and am unable to judge the rest of the hotel. But even if the hotel is great, it starts with the art of communication and the way you treat your customers and that, as already mentioned, is just disgraceful and a complete disaster. Conclusion: The hotel is absolutely not customer-oriented and is only interested in profit. It's a shame that you treat your customers like that. As a manager, I would be ashamed to receive such a review. Regards B.Hoffmann