Guest User
August 7, 2023
Things that can be solved by changing rooms, shouldn't your maintenance technicians be well trained in their service capabilities?
The air conditioner didn't cool the room when I entered the room. I ignored it because I was in a hurry to work. After finishing my work, it still hadn't cooled down. I called the front desk because I was afraid that the technician might need to come from out of town. After waiting for a long time, the air conditioner started to wobble. After it was started, I kindly called the front desk and said there was no need to bother and the master would come over.
After a few minutes, the air conditioner stopped working again. This time I asked the technician to wait for another ten minutes, and the air conditioner started up again. The first thing the master said when he came was: Isn't this good? I patiently told him that sometimes it was good and sometimes bad. But the master ignored you and always insisted that it was good. He also said that the air conditioner compressor could not be set at 16 degrees and should be set at 25 degrees. Doesn’t he understand even a little bit of basic common sense? He was probably fifty years old, and he was still saying: It’s useless for you to change rooms. (This was the only time he mentioned changing rooms during his first visit.) I said you can either wait for a while, the air conditioner will stop working immediately. , the master may have rushed to attend the funeral and said: "If that doesn't happen, call me again."
Then you go, the air conditioner stopped working within 2 minutes of leaving. The second time I called him, maybe it was too late to go back and forth from the funeral. After waiting for another ten or twenty minutes, the air conditioner came and started working again. Is your air conditioner the master's biological father? Does the master work as soon as he comes and turn off the engine as soon as he leaves? The second time I came here, I was asked to change rooms. It was almost two o'clock in the middle of the night. Can I change your room? I turned on the air conditioner for 1-2 hours and it wasn't cold. Your technician came in and touched the air outlet of the air conditioner and said the air conditioner was fine? Doesn't he know whether it's hot or cold in the room?
Your family has such an extremely confident, irresponsible, and unserviceable employee. Will it go bankrupt sooner or later?
When I checked out at 2 pm on August 6th, I told your front desk to give me a reply that day. Maybe your hotel looked down on me as a guest and thought it didn't matter if I did. As of now, on the afternoon of August 7th, I have not received any reply. Sooner or later, the signboard of Huazhu will be smashed by you.
In addition, the service provided by the staff at the hotel to help mail things after leaving them is still ok.
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