Guest User
February 6, 2025
I was satisfied with the room when I entered it. The room was quite big. The hotel was newly opened not long ago, and the facilities were quite new. But this room is not soundproof, absolutely not soundproof! ! ! ! When you sleep at night, you can clearly hear the people next door talking, walking in the room, snoring... It's right next to your ears. It's not that the soundproofing is bad, it's completely soundproof! And the room is the head of your bed and the head of another room. The partition between the rooms is thin. My neighbor was playing cards all night. There were at least three or four people in that room. They were shouting and laughing crazily in your ears all night, and excitedly slapping the wall-oh, it was your bedside. Drunk and crazy ringing the doorbell, changing people kept going in and out of the room... until 6 am. We sat there all night! ! ! Unless you are the kind of person who can sleep even in an earthquake, you can't sleep all night. There is absolutely no privacy. What's infuriating is that I called the front desk at 1:30 in the morning and asked them to deal with it. The front desk only answered the call once, and there was no change. Call the front desk again, and when they see it's your number, they answer the phone, put the receiver on the table, and ignore you. After a long time, you hang up the phone yourself. Or they pick up the phone and hang up in one second. They handle the five or six calls you made like this, and the hotel doesn't care. We paid for the hotel breakfast, and we were so sleepy that we were shaking when we walked. We went to the restaurant to eat at 8:30 in the morning, but were stopped by the restaurant and said that we didn't have breakfast with the room number given by the front desk! ! We showed the restaurant our breakfast order, and the restaurant said they didn't understand the order. The front desk said if there was one, then there was one! We stood at the door and waited. The restaurant went to ask the front desk twice, and the front desk replied that there was no breakfast and we were not allowed to eat! ! ! We called Ctrip customer service to help find the front desk, and they immediately replied that they had read it wrong, and there was breakfast. The front desk finally let us into the restaurant. The whole restaurant was empty. What to eat? There was nothing left! And we were considered to have had breakfast if we entered the restaurant! Haha! We went back to the room hungry! Until we checked out. The hotel didn't even say an apology or a glance to us the whole time, and treated us as if we didn't exist!
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