Tianzhu Heyue Hotel

We were guests who checked in at one o'clock in the evening after socializing and drinking on October 21, 2023. When we checked out the next day, the front desk customer service informed us that the face towel had been used to shine shoes, but when we found it in the morning, it had already been hung in the bathroom. We need to pay for the loss of towels where the toilet paper is placed. Money is not an issue, but the hotel staff insisted that it was the fault of our guests just based on the inspection of the cleaning staff. I believe that as long as they have a little common sense No one would use it to clean shoes. In other words, if anything in your hotel is damaged, you should find out the cause, rather than using the deposit to make the guests bear it. So through this small thing, I hope the hotel will Please be careful when cleaning the room of the previous guest to prevent this very unpleasant thing from happening again and improve the service attitude. We are very dissatisfied with the handling method of Heyue Hotel this time and hope that subsequent guests will be able to Be careful again!

整體不錯，就是服務生丟三落四，

洗完澡頭髮沒幹，早上起來枕頭有點發黃，要求我賠償，被收了25塊錢，把枕套賣給我了。。。這家店誰住誰明白！